Alicia Headley
Bel Air
Summary
Dynamic Patient Service Team Coordinator at MedStar Health with a proven track record in workload balancing and team motivation. Skilled in enhancing patient satisfaction through effective schedule management and critical thinking. Successfully facilitated cross-functional collaboration, driving departmental objectives and fostering a positive work culture. Committed to delivering exceptional service and support. Professional with proven experience in team coordination and project management. Strong focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and resource allocation. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Team Coordinator
MedStar Health
10.2021 - Current
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with patients through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Trained, motivated and guided on-boarding members.
- Supported the successful completion of departmental objectives through proactive coordination of resources, personnel assignments, and workload balancing across various projects.
Assistant Store Manager
Joann Fabrics
05.2020 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Medical Secretary
University Of Maryland Upper Chesapeake Health
10.2014 - 08.2020
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Student Nurse Intern NICU
University Of Maryland Medical System
06.2017 - 02.2020
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Enhanced patient comfort by providing compassionate and empathetic support during their hospital stay.
- Attended medical procedures to increase nursing expertise and advance training.
- Contributed to a safe and sanitary environment by adhering to infection control protocols and maintaining cleanliness standards within patient rooms.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
Education
Associate of Science - Nursing
Harford Community College
Bel Air, MD12-2019
Associate of Arts - General Studies
Harford Community College
Bel Air, MD05-2016
High School Diploma -
Patterson Mill High School
Bel Air, MD06-2013
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting facilitation
- Teamwork and collaboration
- Time management
- Attention to detail
- Critical thinking
- Verbal and written communication
Accomplishments
Medstar Ambulatory Services Certificate of Appreciation
Demonstration of Excellent Teamwork and Patient Care
April 29, 2022
Medstar Ambulatory Services- Service Legend
WOW E token Winner
June 2022
Medstar Ambulatory Services- I CARE Heart of Gold Award
January 5, 2023
Certification
Basic Life Support (BLS) Certification - 08/05/2025-08/04/2027
Timeline
Patient Service Team Coordinator
MedStar Health
10.2021 - Current
Assistant Store Manager
Joann Fabrics
05.2020 - 10.2021
Student Nurse Intern NICU
University Of Maryland Medical System
06.2017 - 02.2020
Medical Secretary
University Of Maryland Upper Chesapeake Health
10.2014 - 08.2020
Associate of Science - Nursing
Harford Community College
Associate of Arts - General Studies
Harford Community College
High School Diploma -
Patterson Mill High School
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