Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

ALICIA M. HAYES

Salisbury

Summary

Recent graduate with a solid foundation in criminal justice and practical experience gained through academic projects and internships. Demonstrates exceptional teamwork, problem-solving, and time management skills. Prepared to pursue a career and provide valuable contributions with unwavering dedication and determination.

Overview

7
7
years of professional experience

Work History

Liability Adjuster

Root Insurance
03.2024 - 06.2025
  • Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
  • Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.

Claims Service Representative

Geico
06.2022 - 10.2023
  • Provided exceptional customer service and handled a high volume of incoming calls in the resolution of automobile claims
  • Managed the claims process for each customer calling to report a claim, opened file to start the process, verified accident facts, determined policy coverage, reviewed insurance contracts, and scheduled estimate appointments

Footwear Operations Manager

Dicks Sporting Goods
09.2021 - 06.2022
  • Supervised Footwear Department staff and kept employees compliant with company policies and procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Apparel Sales Lead

Dicks Sporting Goods
09.2020 - 09.2021
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained, coached, and mentored new sales associates for maximum performance.

Apparel Associate

Dicks Sporting Goods
03.2019 - 09.2020
  • Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
  • Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.

Server

Cold Stone Creamery
04.2018 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Master of Science - Criminal Justice

Saint Leo University
St Leo, FL
05.2024

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
05.2020

No Degree -

Eastern Shore Community College
Melfa, VA
01-2017

High School Diploma -

Arcadia High School
Oak Hall, VA
06.2016

Skills

  • Claims investigation
  • Legal compliance
  • Influencing skills
  • Independent judgment
  • Criminal Justice Understanding
  • Criminal justice research
  • Criminal justice knowledge
  • Criminal justice technology
  • Risk assessment
  • Multi-line phone system

Leadership Experience

  • Dean’s List, Old Dominion University, 08/01/18, 05/01/19
  • Vice President, Future Business Leaders of America, 09/01/15, 06/01/16
  • Member, National Honor Society of Leadership and Success, Old Dominion University

Timeline

Liability Adjuster

Root Insurance
03.2024 - 06.2025

Claims Service Representative

Geico
06.2022 - 10.2023

Footwear Operations Manager

Dicks Sporting Goods
09.2021 - 06.2022

Apparel Sales Lead

Dicks Sporting Goods
09.2020 - 09.2021

Apparel Associate

Dicks Sporting Goods
03.2019 - 09.2020

Server

Cold Stone Creamery
04.2018 - 08.2018

Master of Science - Criminal Justice

Saint Leo University

Bachelor of Science - Criminal Justice

Old Dominion University

No Degree -

Eastern Shore Community College

High School Diploma -

Arcadia High School
ALICIA M. HAYES