ALICIYA HARRIS
Maryland
Summary
Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels both as an individual contributor and as a team player, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, passionate about fostering growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator/ Group Administrator
The Ross Center
09.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
Behavioral Health Technician
Dominion Hospital
05.2023 - Current
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders
- Directed psycho-education on topics such as stress management, anger management, coping skills building
- Mastered safety checks on patient rooms and common areas regularly throughout12 hour shifts
- Responded effectively to emergency situations involving potentially aggressive or self-harming behaviors by using non-violent crisis intervention techniques
- Facilitated group therapy sessions for multiple clients at once
Customer Service Associate
Walmart
07.2021 - 05.2023
- Communicated with customers, promoting excellent service and experiences to generate repeat business
- Develop an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Maintained knowledge of products, promotions, and policies
- Handled exchanges, returns and refunds
Patient Care Technician
Dixon Home Care
04.2022 - 08.2022
- Conducted the dressing of wounds, helped with procedures and restocked room supplies
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs
- Assisted with mobility by turning, positioning and ambulating patients
Package Handler
Fed Ex
09.2020 - 05.2021
- Maintained clean and organized work environment in warehouse
- Managed time efficiently by prioritizing tasks based on deadlines and workload demands
Cashier Trainer
J&J Wings Cafe
06.2018 - 08.2019
- Maintained cleanliness of front end area, including registers, shelves, and displays
- Resolved escalated customer issues, working towards satisfactory resolutions for all parties involved
- Trained cashier team in register operation, customer service procedures, and merchandising
Education
Master of Science (M.S.) - Industrial and Organizational Psychology
Grand Canyon University
Phoenix, AZ01.2025
Bachelor of Science (B.S.) - Psychology
Howard University
Washington, DC05.2023
Skills
- Crisis Resolution
- Coordinating Events
- Organization Skills
- Project Coordination
- Effective Group Facilitation
- Blood Sugar Glucose (ACCU&QC)
- Effective Conflict Resolution
- Time Management
- Staff Meetings
- Office administration
- Data entry
- Billing
Timeline
Patient Care Coordinator/ Group Administrator
The Ross Center
09.2024 - Current
Behavioral Health Technician
Dominion Hospital
05.2023 - Current
Patient Care Technician
Dixon Home Care
04.2022 - 08.2022
Customer Service Associate
Walmart
07.2021 - 05.2023
Package Handler
Fed Ex
09.2020 - 05.2021
Cashier Trainer
J&J Wings Cafe
06.2018 - 08.2019
Master of Science (M.S.) - Industrial and Organizational Psychology
Grand Canyon University
Bachelor of Science (B.S.) - Psychology
Howard University
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