Alima Kossay
Fort Washington
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Virginia Hospital Center
10.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily patient activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient care areas.
- Supported medical staff by preparing equipment for procedures.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Documented patient information accurately in electronic health records.
- Provided compassionate support to patients and families during treatment processes.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
Private Care Aide
Sunrise Community Inc
10.2022 - 03.2024
- Assisted clients with daily living activities, ensuring comfort and safety in their environment.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical staff.
- Provided emotional support to clients, enhancing overall well-being and quality of life.
- Trained new aides on protocols and best practices for client care.
- Maintained accurate documentation of client progress and care provided for compliance purposes.
- Improved overall well-being for patients through the implementation of personalized care plans.
- Provided emotional support for clients in times of stress or hardship, offering companionship and encouragement during difficult periods.
- Maintained a clean and healthy environment for patients by performing housekeeping tasks such as laundry, vacuuming, and meal preparation.
- Developed strategies to engage patients mentally through conversations, games, puzzles or other mind-stimulating activities.
- Built strong relationships with clients and their families, fostering trust and open communication regarding care decisions.
- Assisted patients with mobility issues, helping them maintain independence in their daily lives.
Waitress
Rahama African Restaurant
03.2020 - 10.2022
- Maintained cleanliness and organization of dining area, enhancing overall customer experience.
- Processed payments accurately, handling cash and electronic transactions securely.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service.
Waitress
803 Lounge
09.2014 - 11.2016
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently in a fast-paced environment, ensuring timely deliveries.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Implemented feedback from customers to improve service quality and enhance satisfaction levels.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Nursing Science
Chamberlain University
Tysons Corner, VA07-2027
Skills
- CPR certification
- Patient observation
- Team collaboration
- Strong multitasking
- Customer service
- Decision-making
- Hospitality service expertise
- IV insertion
- Active listening
- Compassionate care
Timeline
Patient Care Technician
Virginia Hospital Center
10.2024 - Current
Private Care Aide
Sunrise Community Inc
10.2022 - 03.2024
Waitress
Rahama African Restaurant
03.2020 - 10.2022
Waitress
803 Lounge
09.2014 - 11.2016
Bachelor of Science - Nursing Science
Chamberlain University