Alimatu Lebbie
Takoma Park
Summary
Proven leader and efficient multitasker, adept in customer service and Microsoft Office, honed at Montgomery College. Spearheaded front-end operations at Roy Roger's, enhancing customer satisfaction and operational efficiency. Skilled in administrative support and cash handling, consistently delivering high-quality service and organizational improvements.
Capable [Desired Position] with solid background in managing front desk operations and client interactions in gym environments. Efficiently handled member inquiries and streamlined check-in processes, enhancing overall customer satisfaction. Demonstrated excellent communication and organizational skills, consistently contributing to positive and welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gym Receptionist
LA Fitness
04.2024 - 01.2025
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Front Desk Receptionist
Montgomery College
05.2023 - 01.2025
- Greeted and assisted visitors, students, and staff with inquiries and directions
- Managed phone calls and emails, ensuring prompt responses to questions and concerns
- Scheduled appointments and maintained organized records for various departments
- Provided administrative support, including data entry and filing
- Maintained a welcoming and professional environment at the front desk
Cashier
Panera
09.2022 - 11.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Retail Sales Associate
ROSS
01.2024 - 06.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained cleanliness of work areas throughout shift according to company standards
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Cleaned and organized sales floor in accordance with company merchandising standards
Volunteer
DC Healthcare
07.2021 - 07.2023
- Helped patients move in and out of beds, baths and wheelchairs
- Served clients regular balanced meals for breakfast, lunch and dinner
- Cleaned and organized client's living quarters to make living conditions more hospitable
- Established personal relationships with clients to maintain patient comfort and care
- Responded appropriately to physical, emotional and developmental needs of residents
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert
Shift Leader
Roy Roger's
04.2019 - 06.2022
- Supervised daily front-end operations to ensure smooth service for customers and staff
- Assisted customers with questions and resolved concerns professionally
- Processed payments accurately, including cash, credit, and refunds, while following company procedures
- Trained and guided new employees to improve their customer service and operational skills
- Maintained a clean and organized workspace for a better customer experience
Education
Associate in Science (A.S.) - Aerospace Engineering
Montgomery College
Takoma Park, MD05.2024
Skills
- Customer Service
- Leadership
- Administrative Assistance
- Event Coordination
- Multitasking
- Problem Solving
- Cash Handling
- Microsoft Office
Certification
- Perfect in high school
- Honor roll student
Additional Qualifications
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office tools
- Skilled in maintaining confidentiality and handling sensitive information
- Reliable and adaptable in fast-paced work environments
Awards
National American Pageant 2023
Community Service
Retail Sales Associate, ROSS, Silver Spring, MD, 01/01/24, 06/30/24, Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude, Greeted customers and engaged in conversation to assess needs, Provided friendly and knowledgeable assistance to customers on the sales floor, Developed strong interpersonal skills to effectively communicate with customers and coworkers, Maintained cleanliness of work areas throughout shift according to company standards, Demonstrated excellent organizational skills while stocking shelves and arranging displays, Cleaned and organized sales floor in accordance with company merchandising standards
Timeline
Gym Receptionist
LA Fitness
04.2024 - 01.2025
Retail Sales Associate
ROSS
01.2024 - 06.2024
Front Desk Receptionist
Montgomery College
05.2023 - 01.2025
Cashier
Panera
09.2022 - 11.2024
Volunteer
DC Healthcare
07.2021 - 07.2023
Shift Leader
Roy Roger's
04.2019 - 06.2022
Associate in Science (A.S.) - Aerospace Engineering
Montgomery College
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