Alina Ladyshkina
Chisinau,CU
Summary
Dynamic professional with extensive experience at Starboard Cruise Services, excelling in personalized customer service and relationship management. Proven ability to adapt to diverse client needs while achieving sales targets. Skilled in problem-solving and active listening, fostering strong connections and delivering tailored solutions in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Retail Associate
Starboard Cruise Services
International
07.2025 - 09.2026
- Provided personalized service to international customers and helped them choose products based on their needs and preferences.
- Answered customer questions and addressed concerns to enhance product understanding and satisfaction.
- Built positive customer relationships and maintained a high level of service throughout the customer experience.
- Managed multiple customer requests in fast-paced environment, ensuring accuracy and detail in all interactions.
- Worked as part of an international team and adapted quickly to different customer expectations and situations.
- Supported sales targets by delivering tailored service and effective product recommendations.
Fitness Trainer
One Spa World
International
08.2024 - 03.2025
- Worked directly with international clients, providing personalized support based on individual goals and needs.
- Built long-term client relationships through regular communication, follow-up, and progress monitoring.
- Provided ongoing motivation, guidance, and solutions when clients faced challenges.
- Explained training concepts clearly and adapted recommendations based on client feedback.
- Managed multiple clients while maintaining a professional and positive customer experience.
Fitness Trainer
Self-Employed
Odessa, Ukraine
08.2023 - 05.2024
- Worked directly with clients to understand their goals and provide personalized training programs.
- Maintained regular communication with clients and adapted sessions based on their progress and feedback.
- Built strong client relationships through attentive communication and individualized support.
- Managed scheduling, client communication, and day-to-day organization independently.
Education
Junior Specialist - Hospitality Management
The College of Gas And Oil Technologies
Odessa 09.2019 - 02.2022
Skills
- Customer Support & Client Communication
- Customer Relationship Management
- Problem Solving
- Conflict Resolution
- Personalized Customer Service
- Active Listening
- Time Management & Organization
- Multicultural Communication
- Adaptability & Teamwork
- Sales & Product Recommendations
Languages
English
Advanced (C1)
C1
Russian, Ukrainian
First Language
Certification
- Certified Personal Trainer (CPT)
- National Academy of Sports Medicine (NASM)
Timeline
Retail Associate
Starboard Cruise Services
07.2025 - 09.2026
Fitness Trainer
One Spa World
08.2024 - 03.2025
Fitness Trainer
Self-Employed
08.2023 - 05.2024
Junior Specialist - Hospitality Management
The College of Gas And Oil Technologies
09.2019 - 02.2022