Alina Stati
Dunboyne,Co. Meath
Summary
A dedicated professional with experience in airline ticketing, Global Distribution Systems (GDS), and CRM software. Strong communication skills, both written and verbal, with a good work ethic and a focus on understanding clients. Proven track record in improving processes, training teams, providing technical support, and representing brands. Comfortable with MS Office and Google Drive applications. Committed to
using problem-solving skills to streamline operations and deliver excellent customer service.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
KIVORK
Chisinau, Moldova
10.2022 - 09.2024
- Flawlessly navigated internal feedback, providing an enhanced approach to assist with inquiries and requests, coupled with thorough consideration and a deep dive into technical matters for projects such as Priceline, Arangrant, Hop2Travel, Ovago, and others.
- Managed reviews across platforms like Trustpilot, Google Business, Better Business Bureau (BBB), Department of Transportation (DOT) complaints, and more.
- Revitalized outdated notions of customer experience, bringing them into a modern and fresh framework.
- Managed customer support cases from initial report through to resolution.
Receptionist Administrator
Heritage International School
Chisinau, Moldova
07.2022 - 09.2022
- Acted as a mediator between parents, children, and educators during the Heritage School summer camp in Chisinau, Moldova, delivering information on the school's guidelines and inspiring visions.
- Crafted and translated letters in three languages (English/Romanian/Russian) intended for the parents of the school's students, optimizing high-level correspondence with efficiency and precision across diverse student nationalities and age groups.
- Supported executive staff with calendar management, meeting coordination, and expense reporting for optimal time utilization.
- Maintained the student database and fostered a sense of community spirit.
Translator from Chinese to Russian and Romanian
Lin Yi Jiang - self employer
01.2020 - 01.2021
- In my first role, while still pursuing my studies at university, I provided translations for all homeware-related content on retail websites and corrected errors for clarity.
- Facilitated communication between the copywriter and sales manager and served as a cultural consultant, bridging language gaps.
- Ensured linguistic consistency across all translated documents.
- Investigated issues related to the website platform and recognized items with bestseller potential.
Education
Translation, interpretation and mediation (Language A to B) covered
Free International University of Moldova (ULIM), Faculty of Letters
Chinese Intermediate (HSK 4 - 290p.) - English, Chinese and Japanese language proficiency covered
Crotalus Language Center, Confucius Institute of the Free International University of Moldova (ULIM), Foundation for Moldovan - Japanese Relations
E-learning Programme - 'Introduction to Children First'
TUSLA - Child and Family Agency
Dublin, Ireland 02/2025 -
Skills
- Versatility and Adaptability
- Oral and Written Communication
- Work ethic
- Empathetic listener
- Global Distribution System (GDS)
- Ticketing system and CRM software mastery
- Critical Reasoning
- Airline ticketing expertise
- Process improvements
- Team Training
- Technical Support
- Brand representation
- MS Office (Word, Excel, Outlook, PowerPoint)
- Google Drive (Docs, Sheets)
Additional Information
Valid PPSN
Driving License Category B
Languages
English
Fluent
Romanian
Native
Russian
Native
Chinese (Mandarin)
Upper intermediate
Japanese
Beginner
Timeline
Customer Experience Agent
KIVORK
10.2022 - 09.2024
Receptionist Administrator
Heritage International School
07.2022 - 09.2022
Translator from Chinese to Russian and Romanian
Lin Yi Jiang - self employer
01.2020 - 01.2021
Translation, interpretation and mediation (Language A to B) covered
Free International University of Moldova (ULIM), Faculty of Letters
Chinese Intermediate (HSK 4 - 290p.) - English, Chinese and Japanese language proficiency covered
Crotalus Language Center, Confucius Institute of the Free International University of Moldova (ULIM), Foundation for Moldovan - Japanese Relations
E-learning Programme - 'Introduction to Children First'
TUSLA - Child and Family Agency
02/2025 -
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