Alisa Pullen
Hagerstown
Summary
Behavioral Health Specialist with 4 years of experience, adept at managing crisis interventions and fostering positive behavioral changes. Demonstrates strong skills in customer support, problem-solving, and team leadership. Committed to enhancing patient care through effective communication and collaboration, with a focus on utilizing innovative treatment resources.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Psychiatric Rehabilitation Program (PRP)
Tidemark Intervention Services
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Special Education Teacher
Brooklane Health Service's
07.2023 - Current
- Guide special education students, grades 1-5, fostering measurable academic and social progress.
- Developed individualized education plans for students with diverse needs, fostering inclusive learning environments and promoting academic growth.
- Implemented creative teaching strategies to engage special needs students, resulting in improved participation and comprehension across subjects.
- Partnered with parents, therapists, and administrators to create holistic support systems, enhancing student progress and well-being.
- Tracked and analyzed student performance data, adapting teaching methods to achieve measurable improvements in academic and social skills.
Behavioral Health Specialist
Brook Lane Health Services
07.2022 - 07.2023
- Managed crisis interventions, ensuring patient safety and stability with measurable outcomes.
- Collaborated with teams to enhance care, addressing behavioral challenges effectively.
- Maintained precise documentation for patient assessments, supporting treatment plans.
- Developed behavioral plans, fostering positive changes in challenging situations.
- Provided educational support, boosting students' communication and social skills.
Customer Service Monitoring Specialist
Weis Markets Inc
03.2020 - 05.2023
- Assist customers with inquiries, ensuring high satisfaction and efficient issue resolution.
- Resolve customer issues swiftly, enhancing service quality and increasing sales.
- Maintain strong product knowledge to improve customer interactions and satisfaction.
- Handle client inquiries professionally, boosting customer loyalty and retention.
Education
Master of Social Work - Social Work
Salisbury University
Salisbury, MDMaster Special Education - Special Education
American College of Education
Indianapolis, IN06.2025
Bachelor of Science - Psychology
University of Maryland - College Park
College Park, MD08.2023
Associate of Arts - Psychology
Hagerstown Community College
Hagerstown, MD06.2022
Skills
- Behavioral Treatment
- Documentation
- Caregiver Training
- Client Progress
- Goal Planning
- Organizational Skills
- Problem Solving
- Communication
- Time Management
- Team Leadership
- Customer Support
- Crisis Management
- Positive Reinforcement
- Social Skills
- Bilingual
- Active Listening
- Patient Advocacy
- Stress Management
- Conflict Resolution
- Mental Health Awareness
- Empathy Training
- Cultural Competence
Certification
- CPR Certification 2024 - Present
- LTR Human service Jun 2022 - Present
- BLS Certification Jul 2024 - Present
Awards
Deans list 2021, Deans list 2020, Student excellence
CAREER INTEREST
- Organized work environment
- Practical
- Fast paced
- Being able to contribute to the organization overall goal
- Mental health
- Planning
- Team work
Timeline
Psychiatric Rehabilitation Program (PRP)
Tidemark Intervention Services
08.2023 - Current
Special Education Teacher
Brooklane Health Service's
07.2023 - Current
Behavioral Health Specialist
Brook Lane Health Services
07.2022 - 07.2023
Customer Service Monitoring Specialist
Weis Markets Inc
03.2020 - 05.2023
Bachelor of Science - Psychology
University of Maryland - College Park
Associate of Arts - Psychology
Hagerstown Community College
Master of Social Work - Social Work
Salisbury University
Master Special Education - Special Education
American College of Education
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