Alisha Testerman

Responsible for stocking, putting out new batches and splitting products to ensure correct compliance between medical and recreational licenses. In addition, would be involved in completing periodic and monthly audits for internal and state compliance purposes. Continuous sitting, standing, counting, bending, carrying bins, boxes, product and operating multiple cannabis focused software platforms such as leaf logix, METRC, dutchie, leaf trade, Avery, excel, good sheets, google drive, etc. Demonstrates excellent organizational, and time management skills, as well as a keen attention to detail.

• Menu Management (Dutchie, Dutchie Admin Weedmaps, Leafly)
• Price Labeling (Consulted with leads on duty and delegated)
• Terpenes/Cannabinoids Input/Fetching lab results
• Scanned and Sent invoices out via email
• Visual Merchandising/Displays/Accessories/Apparel (As needed)
• Receive/Rejecting inventory
• Managed and finished packages in METRC
• Completed weekly inventory audits, and report any discrepancies
• Input expiration dates for all products
• Properly file METRC manifests and invoices
• Restock the floor throughout the day
• Green Waste/Destroy product
• Editing receipts
• Create catalog items (nomenclature)
• Setting up Budtender trainings for Staff
• Maintain organization of vault

Responsible for working in collaboration with the dispensary management team. This role will be involved in providing outstanding customer service as per company standards, generating sales, merchandising, and general upkeep of the store's cleanliness and appearance. The Shift Lead will work with the General Manager & Assistant manager in completing all dispensary functions. In absence of the General Manager and the Assistant Manager, the Shift Lead must have the ability to oversee all store operations. Reported directly to the General Manager.

• Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
• Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
• Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
• Contributed to a positive workplace environment by effectively resolving interpersonal conflicts among team members when they arose.
• Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
• Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
• Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
• Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
• Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
• Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
• Participated in continuous professional development opportunities to stay abreast of industry changes and maintain expertise in the field of patient services.
• Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Opening and closing the store
• Providing sales and excellent customer service
• Actively participating in store walkthroughs with the Store Manager and State leaders to ensure consistency in the quality of service, operation and visual execution.
• Motivate and work together with management and employees to meet sales goals.
• Lead by example and coach team members on performance.
• Ensue that each customer receives outstanding service by providing a warm & friendly environment, which includes greeting and acknowledging every customer, maintaining proficient cannabis knowledge and all other aspects of customer service.
• Process cash/credit/debit purchases at register using Dutchie (POS) system.
• Intake deliveries and manager inventory by utilizing Metrc
• Support the General Manager in ensuring company standards and Maryland state regulations are followed.
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of merchandise
  (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above;
• Quickly promoted to Inventory Lead

Passionate and reliable Patient Service Representative with exceptional knowledge of Retail and Customer Service. Focused on ensuring patient satisfaction through product recommendations. Hardworking and dependable, while maintaining a positive attitude. Looking to acquire and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

• Assisted in brand new Cookies Baltimore store opening

• Adhere to all Medical Cannabis Laws
• Check guests' photo identification for validity and age requirements
• Verify patient's certification and allotment
• Operate cash register with excellent accuracy levels
• Build relationships with customers to encourage repeat business
• Engage in friendly conversation with customer to better uncover
individual needs
• Builds pre-orders using Dutchie and Weedmaps for pick-up and delivery
• Package regulated products in appropriate exit containers.
• Sells flower, concentrates and edibles in fast-paced environment
• Maintain up-to-date knowledge of products, store sales, payment: policies and security standards.
• Answer questions about medicinal uses, effects and qualities of different strains.
• Work flexible schedule and extra shifts to meet business needs
• Assist medical use customers in identifying cannabis medicines
and methods of medication that best fit individual needs.

• Quickly promoted to Lead Patient Service Representative

Passionate and reliable Patient Service Provider with exceptional
knowledge of Retail and Customer Service. Focused on ensuring
patient satisfaction through product recommendations.
Hardworking and dependable, while maintaining a positive
attitude. Looking to acquire and maintain a position that offers
professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

• Adhere to all Medical Cannabis Laws
• Check guests' photo identification for validity and age
requirements
• Verify patient's certification and allotment
• Operate cash register with excellent accuracy levels
• Build relationships with customers to encourage repeat business
• Engage in friendly conversation with customer to better uncover individual needs
• Builds pre-orders using Dutchie and Weedmaps for pick-up and delivery
• Package regulated products in appropriate exit containers.
• Sells flower, concentrates and edibles in fast-paced environment
• Maintain up-to-date knowledge of products, store sales, paymen:
policies and security standards.
• Answer questions about medicinal uses, effects and qualities of different strains.
• Work flexible schedule and extra shifts to meet business needs
• Assist medical use customers in identifying cannabis medicines
and methods of medication that best fit individual needs.

• Front desk/reception