Alison Martel
Silver Spring
Summary
Dynamic Medical Assistant with extensive experience at Neighborhood Health, excelling in patient scheduling and EHR management. Proven ability to maintain HIPAA compliance while delivering exceptional customer service. Skilled in performing diagnostic tests and fostering a compassionate environment, ensuring patient comfort and safety during care. Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Neighborhood Health
05.2021 - Current
- Assist healthcare providers with patient intake and medical histories.
- Schedule appointments and managed patient flow to optimize clinic operations.
- Prepared examination rooms and ensured necessary supplies are available for procedures.
- Support patients by explaining procedures and answering questions regarding care plans.
- Maintain cleanliness and organization of clinical areas to uphold safety standards.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Perform medical records management, including filing, organizing and scanning documents.
- Perform EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conduct monthly and quarterly inventory of supplies using facility cost reporting records.
- Conduct routine inspections of sterilized instruments for quality assurance.
- Perform routine gynecological examinations, ensuring patient comfort and confidentiality.
- GYN procedures (Colposcopy, Pap-Smear, EMBs, IUD insertions, Nexplanons, Leeps)
- Worked during pandemic giving Covid vaccines to up to 900 people a day.
Medical Assistant I
Affordable Health Care
09.2018 - 05.2021
- Trained new staff on clinical procedures and office policies to uphold service standards.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted COVID-19 testing, ensuring compliance with health protocols and safety guidelines.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
- Assessed vitals while adhering to PPE requirements and other restrictions.
Softlines Team Member
K-Mart Store
01.2017 - 09.2018
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Maintained organized displays, ensuring visual appeal and compliance with company merchandising standards.
- Collaborated with team members to restock shelves efficiently, minimizing disruptions during peak shopping hours.
- Trained new staff on operational procedures, fostering a supportive learning environment within the team.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Streamlined front desk operations for improved efficiency and customer service.
Education
Associate of Science - Nursing
University of The Sacred Heart
Puerto Rico08-2024
No Degree - Nursing
Montgomery College
Rockville, MD05-2023
No Degree - Medical Assistant
Brighwood College
Beltsville, MD09-2018
High School Diploma -
Northwood High School
Silver Spring, MD06-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Multitasking
- Excellent communication
- Calm under pressure
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
- ASN (Associate in Nursing)
Languages
Spanish
Full Professional
Timeline
Medical Assistant III
Neighborhood Health
05.2021 - Current
Medical Assistant I
Affordable Health Care
09.2018 - 05.2021
Softlines Team Member
K-Mart Store
01.2017 - 09.2018
Associate of Science - Nursing
University of The Sacred Heart
No Degree - Nursing
Montgomery College
No Degree - Medical Assistant
Brighwood College
High School Diploma -
Northwood High School
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