Alissa Fancher

· Partner with leaders and employees to provide guidance on employee relations, HR policies, performance management, and workplace concerns while ensuring compliance with federal, state, and company requirements.

· Coordinate the full employee lifecycle, including recruiting, interviewing, onboarding, promotions, salary changes, transfers, and offboarding activities.

· Conduct workplace investigations and assist leadership with policy interpretation, documentation, and resolution of employee relations matters.

· Lead compliance initiatives including organization-wide I-9 audits, employment documentation reviews, and HR record maintenance.

· Develop and administer onboarding initiatives, including standardized 30-, 60-, and 90-day feedback programs, discussion guides, and employee communications.

· Partner with HR Shared Services and Centers of Excellence to ensure accurate processing of employee transactions, benefits administration, and HRIS updates.

· Support talent acquisition through resume screening, interviewing, candidate selection, and onboarding coordination.

· Prepare HR communications, salary adjustment documentation, policy communications, and confidential employment records.

· Coordinate employee engagement initiatives, wellness programs, communication events, and team-building activities.

· Utilize ADP Workforce Now, SAP, Microsoft Office, and HRIS systems to maintain employee data integrity and reporting accuracy.

• Serve as a trusted advisor to senior leaders, partnering closely to translate business priorities into people strategies that support performance, engagement, and organizational effectiveness.
• Leverage high emotional intelligence to navigate complex employee relations matters, coach leaders through performance challenges, and influence outcomes in sensitive, high-stakes situations.
• Operate in ambiguous, fast-changing environments, adapting HR strategies in real time while maintaining consistency, credibility, and compliance.
• Partner with leaders on talent decisions, performance management, and workforce planning, reinforcing accountability and fair, data-informed decision making.
• Utilize HRIS and workforce analytics to identify trends, surface risks, and support leadership decision-making.
• Collaborate cross-functionally to ensure HR programs are practical, scalable, and aligned with organizational goals.
• Champion a culture of belonging, engagement, and high performance, balancing results with employee well-being.

• Partnered closely with operations leaders to deliver day-to-day HR support for a multi-shift manufacturing workforce, balancing productivity, engagement, and compliance in a fast-paced environment.
• Served as a front-line advisor to leaders and employees, addressing employee relations matters, performance issues, and attendance challenges with consistency and sound judgment.
• Led full-cycle recruiting and onboarding to support business continuity, adapting hiring strategies to meet shifting operational demands.
• Supported leaders through performance management cycles, including coaching conversations, documentation, and follow-through to drive accountability.
• Managed payroll, benefits, and timekeeping. Ensured accuracy and compliance within deadlines.
• Managed workers' compensation and unemployment claims, partnering with legal and insurance stakeholders to mitigate risk.
• Advanced inclusive hiring practices through partnerships with community organizations, reinforcing belonging and equitable access to employment opportunities.

• Served as subject-matter expert for payroll, benefits, and leave programs, ensuring accuracy for 330 employees and leader confidence.
• Processed bi-weekly payroll and resolved discrepancies efficiently, maintaining trust in a regulated environment.
• Advised leaders and employees on FMLA, STD, LOA, and ADA programs, ensuring compliance with federal and state requirements.
• Collaborated with HR leadership on compensation reviews and salary adjustments to ensure internal equity and market competitiveness.
• Prepared financial reports, journal entries, and accruals, providing insights for finance and leadership stakeholders.
• Reconciled benefits billing for accurate enrollments and reduced audit exposure through precise documentation.
• Facilitated payroll and benefits orientation to enhance employee understanding and adoption of total rewards programs.

• Managed accounts receivable, ensuring accuracy and adherence to controls.
• Supported service delivery with confidential operations.
• Processed and reconciled receivables, payments, and adjustments in alignment with financial policies and audit requirements.
• Analyzed Explanation of Benefits (EOBs) to ensure accurate application of insurance payments, balances, and contractual terms.
• Partnered with internal stakeholders to resolve billing issues, drive timely collections, and maintain cash flow integrity.
• Prepared daily deposits and conducted bank reconciliations, ensuring accuracy and compliance with internal controls.
• Managed logistics: verified eligibility, coordinated vendors, scheduled timely execution to ensure service continuity.

• Led day-to-day operations for a dual-location practice, ensuring efficient workflows, regulatory compliance, and consistent service quality.
• Managed front-end operations and stakeholder communication, balancing scheduling, intake, and consultation coordination to enhance overall experience and throughput.
• Oversaw inventory management and vendor coordination, maintaining cost controls and operational readiness across locations.
• Processed bi-weekly payroll and verified insurance eligibility and prior authorizations, ensuring accuracy and timely reimbursement.
• Presented financial arrangements and managed payment processes, driving clarity, trust, and revenue cycle efficiency.
• Managed insurance claims, reconciliations, and appeals, improving reimbursement accuracy and reducing delays.
• Ensured compliance with OSHA and CDC standards through oversight of safety, sanitation, and operational protocols.

• Oversaw daily cardiology practice operations, enhancing service quality and consistency for optimal patient care.
• Led, trained, and scheduled a team of 15 medical assistants supporting seven providers, reinforcing accountability, coverage, and protocol adherence.
• Played a key leadership role in the transition to the Epic EHR system, training staff and driving adoption during a major operational change.
• Served as a frontline leader, balancing operational demands with team support in a fast-paced, high-pressure environment.
• Coordinated cross-functionally to execute services promptly, fostering clear communication and positive experiences for stakeholders.
• Educated patients and partners on processes and next steps, building trust and ensuring informed decision-making.