Alister FigaroSimon
Odenton
Summary
Customer service professional known for strong active listening and problem-solving abilities. Proven track record in enhancing customer satisfaction through dedicated support and team collaboration, ready to contribute to business success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
Bowie
02.2024 - Current
- Maintained knowledge of product offerings to support informed customer decisions.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Representative
Jiffy Lube
Gambrills
05.2021 - 09.2023
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted customers with service inquiries and product recommendations.
- Educated customers on preventative maintenance and service benefits.
- Maintained cleanliness and organization of service and waiting areas.
Automotive Technician
Jiffy Lube
Odenton
05.2021 - 09.2023
- Collaborated with team members to streamline repair processes and improve workflow.
- Ensured compliance with safety standards during all repair and maintenance tasks.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Education
High School Diploma -
Arundel Highschool
Gambrills, MD05-2019
Skills
- Customer service
- Team collaboration
- Problem solving
- Active listening
- Time management
- Organizational skills
Timeline
Customer Service Associate
Home Depot
02.2024 - Current
Customer Service Representative
Jiffy Lube
05.2021 - 09.2023
Automotive Technician
Jiffy Lube
05.2021 - 09.2023
High School Diploma -
Arundel Highschool
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