Allcirys Porras
Germantown
Summary
Experienced in customer service and sales, with a proven track record of building strong customer relationships and effectively understanding their needs. Possessing exceptional communication and interpersonal skills, dedicated to providing the best customer service experience possible. Additionally, have experience in performing Electroencephalograms and Magnetic e-Resonance Therapy. Successfully worked closely with children on the spectrum, demonstrating ability to adapt and provide specialized care. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pain Management Institute
Bethesda, MD
03.2024 - Current
- Administered medications and treatments according to physician protocols and patient care plans.
- Coordinated patient appointments, ensuring efficient workflow and optimal scheduling of resources.
- Educated patients on pain management strategies and post-treatment care practices to enhance recovery.
- Conducted thorough patient assessments, documenting vital signs and medical histories accurately.
- Trained new staff members on office procedures, enhancing team efficiency and service quality.
- Collaborated with healthcare providers to streamline communication regarding patient progress and treatment adjustments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
NeuroTech and Patient Care Coordinator
Mind Algn
Bethesda, MD
01.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Educated patients about MeRT procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Adhered to strict safety guidelines when operating MeRT equipment, minimizing risk factors for both patients and staff members.
Sales Representative
AT&T
11.2020 - 12.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Used various sales techniques for individual clients and promoted products based on their specific needs.
Education
High School -
Northwestern High School
Hyattsville, MD05.2021
Skills
- Critical thinking and analysis
- Cash register operations
- Retail Knowledge
- Effective customer communication
- HIPAA compliance
- Medical terminology
- Appointment scheduling
- PTSD, ASD, ADHD, and MDD treatment
- Patient scheduling
Certification
- Seizure Recognition and First Aid Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Pain Management Institute
03.2024 - Current
NeuroTech and Patient Care Coordinator
Mind Algn
01.2024 - Current
Sales Representative
AT&T
11.2020 - 12.2024
High School -
Northwestern High School