Allegra Berle
Columbia
Summary
Professional with over 20 years of experience in the Property Management field, with a strong emphasis on sales and providing exceptional customer service. Expertise in maximizing profit and personnel performance in a fast-paced luxury market. Extensive experience in supervising and training leasing staff. Creativity in marketing and financial strategies. Ability to effectively negotiate and communicate with tenants and vendors. Thorough knowledge of budget organization and maintenance. Experience with Appfolio, Yardi and Yardi Check Scan, Jenark Access, DocuSign, Panda Docs, Lead to Lease, Vaultware, Windows, Microsoft Office and Outlook and social media and marketing.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Bozzuto Management Company
Columbia
06.2008 - Current
- Leased and managed a luxury market rate property of 210 units
- Supervised a team of 4 under new management and high stress conditions
- Developed comprehensive marketing plans and coordinated events to increase revenue
- Assisted with Boosting Net Rents by 6% and reliably exceeded monthly leasing goals
- Organized weekly sales meetings to increase occupancy and develop goals
- Lead my leasing staff through a clubhouse and model renovation while maintaining an occupancy of 94.5%
- Handled a large ERC project and $700k capital projects without interruption
- Achieved consistently positive J Turner survey results
- Significantly decreased delinquency since June 2008 through reporting, court filing and court processing
- Met and maintained delinquency of under 1% each month
- Efficiently handled Due Diligence through two impending sales
- Updated Resident Delinquency Memos, late charges and court fees on past due accounts
- Completed financial and occupancy reports on a monthly basis
- Assisted with monthly owners and budget reports
- Processed incoming revenue, bank deposits and deposit refund accounting
- Ensured budget stability and maintained expenses
Property Manager
Bay Management Group
Baltimore
04.2016 - 02.2025
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Met with prospective tenants to show property and assess applications or sign leases.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Prepared and submitted monthly tenant visit logs.
- Met with clients to negotiate management and service contracts.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Oversaw daily operations, maintenance, and administration of various properties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Updated tenant and unit information to keep current in housing database.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Built relationships with service vendors and submitted associated billing statements.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Drafted and monitored budgets for overall maintenance and operations.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Collected monthly assessments, rental fees, deposits and payments.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed all maintenance requests from tenants in a timely manner.
- Completed lease applications and verifications, notifying prospects of results.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Processed evictions when necessary in accordance with state laws and procedures.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Exercised direct supervision over property staff.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with committees to discuss and resolve legal and environmental issues.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales and Service Associate
Bozzuto Management Company
Columbia
06.2006 - 06.2008
- Leased and operated a luxury market rate property of 210 units
- Ensured quality control for quarterly property inspections
- Received maintenance service requests, generated work orders and oversaw timely completion of maintenance
- Completed financial and occupancy reports on a weekly and monthly basis
- Implemented and maintained payment plans with residents
- Processed all incoming revenue and bank deposits
- Supported initiatives to lower expenses and meet net operating income
- Managed and updated resident databases
- Prepared renewal spreadsheets and offer letters
- Retained and organized records of daily activities
- Handled delinquent accounts and initiated legal proceedings according to local and state laws
- Utilized logical techniques to resolve disputes as needed
Leasing Associate
Shelter Properties, LLC
Ellicott City
10.2004 - 06.2006
- Leased and assisted in management of a luxury market rate property of 231 units
- Trained new employees in accordance with company policies and guidelines
- Supported the growth and development of the property through marketing and development
- Created and published the resident newsletter
- Established positive rapport with residents through communications and programs to ensure resident satisfaction and retention
- Conducted tours of the community to market and rent the product
- Guided clientele through the application process for residency
- Conducted weekly market surveys
- Coordinated schedule of vendors and supervised contracted work
- Collected and posted all deposit receipts to maintain accounts payable
- Maintained accurate records of residents, maintenance and vendors
- Collected and organized bids to aid in the preparation of budget
- Prepared correspondence regarding delinquency and other resident and community-related issues
- Completed reporting for phone logs, visitor guest lists, and property activity for owners and managing agents
- Attended leasing and Fair Housing training workshops
Skills
- Property management
- Customer service
- Budget management
- Occupancy optimization
- Vendor management
- Leasing and sales
- Property inspections
- Tenant issue resolution
- Onsite tours
- Tenant and owner liaising
Professional References
- Kelly Marriott, Commercial Property Manager, 410-227-6801
- William Steward, Property Manager, 443-889-3365
- Brian Reich, Restaurant owner and operator, 443-977-7108
- David Cooper, Maintenance Supervisor, 240-701-2152
Timeline
Property Manager
Bay Management Group
04.2016 - 02.2025
Assistant Property Manager
Bozzuto Management Company
06.2008 - Current
Sales and Service Associate
Bozzuto Management Company
06.2006 - 06.2008
Leasing Associate
Shelter Properties, LLC
10.2004 - 06.2006