Summary
Overview
Work History
Education
Skills
Timeline
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Allison Campbell

Baltimore

Summary

Dynamic professional with a proven track record at prior work places, excelling in team building and customer service. Achieved significant revenue growth through strategic marketing initiatives and effective staff training. Known for strong relationship management and problem-solving abilities, consistently enhancing customer loyalty and operational efficiency.

Overview

16
16
years of professional experience

Work History

Salon Associate

Rose and Company Salon
03.2017 - 04.2020
  • Delivered exceptional customer service, ensuring client satisfaction and retention.
  • Supported salon operations by managing inventory and supplies efficiently.
  • Assisted clients with product selections, enhancing their overall experience.
  • Trained new staff on salon protocols and customer engagement techniques.

Waitress Supervisor

Bel Loc Diner
05.2015 - 03.2017
  • Supervised daily operations, ensuring efficient service and adherence to industry standards.
  • Trained and mentored new staff on customer service protocols and menu knowledge.
  • Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
  • Monitored compliance with health and safety regulations, ensuring a safe work environment.
  • Coordinated staff schedules to optimize coverage during peak hours and events.
  • Managed inventory levels, ordering supplies to maintain optimal stock for service needs.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.

Prestige Manager

Ulta Beauty Inc.
05.2010 - 05.2015
  • Led team initiatives to enhance customer engagement and loyalty programs.
  • Developed training modules for staff to improve product knowledge and service delivery.
  • Collaborated with cross-functional teams to execute marketing strategies effectively.
  • Analyzed market trends to identify opportunities for brand positioning and growth.
  • Oversaw inventory management processes to ensure optimal stock levels and product availability.
  • Conducted regular assessments of customer feedback to drive continuous improvement in services offered.
  • Managed budgets for promotional campaigns, ensuring alignment with financial objectives and goals.
  • Collaborated closely with senior management on strategic planning initiatives that aimed to increase market share, enhance customer loyalty, and improve operational efficiency.
  • Managed inventory levels effectively, ensuring optimal stock availability while minimizing excess or obsolete items.
  • Achieved impressive year-over-year increases in both top-line revenue and employee satisfaction scores, contributing to the overall success of the prestige department.
  • Collaborated with cross-functional teams on marketing initiatives, new product launches, and special events to boost overall brand visibility.
  • Monitored industry trends closely to inform purchasing decisions that aligned with customer preferences while maximizing profitability.
  • Built strong relationships with vendors and suppliers to negotiate better pricing, delivery terms, and product exclusivity deals.
  • Streamlined operational processes by implementing efficient systems for inventory management, loss prevention, and customer service procedures.
  • Boosted team performance by implementing strategic sales plans and providing ongoing coaching to staff members.
  • Developed and implemented targeted promotional campaigns for key products, driving increased sales and brand awareness.
  • Analyzed store performance metrics regularly to identify areas for improvement and implement necessary adjustments to meet goals.
  • Oversaw daily operations of the prestige department, including staff scheduling, budget management, and visual merchandising.
  • Provided comprehensive staff training on product knowledge and selling techniques, resulting in higher sales conversions rates.
  • Conducted regular performance reviews for staff members to provide constructive feedback on strengths, areas for improvement, and opportunities for career growth.

Sales Manager

Wockenfuss Candies
05.2004 - 05.2010
  • Coordinated product demonstrations to showcase features and benefits to potential clients.
  • Learned CRM software to track sales leads and manage client relationships effectively.
  • Adapted quickly to new sales techniques, improving customer interaction quality.
  • Helped create promotional materials that effectively communicated product value propositions.
  • Participated in training sessions, enhancing knowledge of sales processes and best practices.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Business

CCBC Essex
Baltimore, MD

Steiner Institute of Aesthetics
Baltimore
05.2011

High School Diploma -

Loch Raven Highschool
Loch Raven, MD
05.2007

Skills

  • Team building
  • Relationship building and management
  • Workspace organization
  • Active listening
  • Effective communication
  • Organizational skills
  • Reliability
  • Multitasking Abilities
  • Social skills
  • Problem-solving abilities
  • Time management
  • Customer service
  • Staff management
  • Attention to detail
  • Adaptability and flexibility
  • Decision-making

Timeline

Salon Associate

Rose and Company Salon
03.2017 - 04.2020

Waitress Supervisor

Bel Loc Diner
05.2015 - 03.2017

Prestige Manager

Ulta Beauty Inc.
05.2010 - 05.2015

Sales Manager

Wockenfuss Candies
05.2004 - 05.2010

Business

CCBC Essex

Steiner Institute of Aesthetics

High School Diploma -

Loch Raven Highschool

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