Allison Ramirez
Ellicott City
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional outcomes.
Overview
9
9
years of professional experience
Work History
Medical office staff
Medical eye center
Columbia
08.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Maintained medical records and ensured accuracy of patient information.
- Coordinated communication between medical staff and patients for efficient care.
- Scheduled appointments using electronic health record systems effectively.
- Processed insurance claims and verified coverage details regularly.
- Performed data entry accurately into the practice's EMR system as needed.
Fine Dining Server
The Turn House
Columbia
06.2024 - Current
- Processed payments promptly at the end of meal service period using Toast handhelds.
- Assisted other servers when needed during peak periods.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
Host
Manor Hill Tavern
Ellicott City
01.2023 - 05.2024
- Processed payments from customers using a POS system.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate guest.
Receptionist
Vision Reality
Columbia
04.2020 - 08.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Special Needs Child Caregiver
Independant
Ellicott City
08.2019 - 04.2020
- Administered medications when necessary according to physician instructions.
- Provided direct care and supervision to children with special needs in a safe and supportive environment.
- Assisted in developing individual plans for each child, tailored to their unique needs.
Server
Lapalapa Too
Laurel
04.2018 - 10.2019
- Cleaned tables and chairs to prepare dining area for next guest.
- Set up tables in between guest to reduce wait times.
- Took orders from guest accurately and in a timely manner.
Host
Lapalapa Too
Laurel
08.2017 - 10.2019
- Communicated with servers about new tables, changes in food availability and customer comments.
- Spoke with guest to make conversation, answer questions or to respond to complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Penn Foster Career School
Ellicott City, MD05-2020
Skills
- POS system operation
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Time management
Timeline
Medical office staff
Medical eye center
08.2025 - Current
Fine Dining Server
The Turn House
06.2024 - Current
Host
Manor Hill Tavern
01.2023 - 05.2024
Receptionist
Vision Reality
04.2020 - 08.2021
Special Needs Child Caregiver
Independant
08.2019 - 04.2020
Server
Lapalapa Too
04.2018 - 10.2019
Host
Lapalapa Too
08.2017 - 10.2019
High School Diploma -
Penn Foster Career School