Allyson Olsen
Nottingham
Summary
Dedicated healthcare professional with extensive experience at Medstar Franklin Square Hospital, excelling in vital sign assessment and patient care documentation. Known for exceptional customer service and emotional support, fostering a compassionate environment. Proven ability to manage office operations and collaborate effectively with teams, ensuring high-quality patient experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA/NICU Unit Secretary
Medstar Franklin Square Hospital
Baltimore
04.2016 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Managed daily office operations and ensured smooth workflow across departments.
- Organized and maintained filing systems for easy document retrieval and management.
- Trained new employees on office procedures and administrative tasks as needed.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
CNA Medsurg
Medstar Franklin Square Hospital
Baltimore
03.2014 - 04.2016
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare team members.
- Provided emotional support to patients and families during challenging times.
- Ensured compliance with safety protocols and infection control procedures.
- Documented patient care services by charting in designated areas.
Patient Transporter
Medstar Franklin Square Hospital
Baltimore
04.2011 - 03.2014
- Transported patients safely to and from various departments within the facility.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Assisted nursing staff with patient mobility and comfort during transport.
- Communicated effectively with team members regarding patient needs and conditions.
- Adhered to safety protocols while navigating through hospital corridors and elevators.
Youth Admin
Trinity Baltimore
Lutherville
01.2012 - 02.2014
- Assisted in preparing newsletters and bulletins for church services and events.
- Set up the youth room weekly.
- Collaborated with ministry leaders to support program planning and execution.
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
Education
Cna
Ccbc Essex
Essex, MD12-2013
High School Diploma -
Perry Hall High School
Perry Hall, MD05-2010
Skills
- Vital sign assessment
- Patient care documentation
- Infection control compliance
- Customer service
- Office operations management
- Team collaboration
- Emotional support provision
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Compassion and empathy
- Active listening
- End-of-life care
- Maintaining confidentiality
Affiliations
- family time
- sports with the kids
Accomplishments
- nominated for cna of the year in 2019
Certification
- CNA certified license# A00137986
- first aid certified
Trinity
- Assists planning sisterhood events
- Helps on the leadership team to come up with new sisterhood events/gatherings
- Lead Trinity volunteers for Roar conference
References
References available upon request.
Timeline
CNA/NICU Unit Secretary
Medstar Franklin Square Hospital
04.2016 - Current
CNA Medsurg
Medstar Franklin Square Hospital
03.2014 - 04.2016
Youth Admin
Trinity Baltimore
01.2012 - 02.2014
Patient Transporter
Medstar Franklin Square Hospital
04.2011 - 03.2014
Cna
Ccbc Essex
High School Diploma -
Perry Hall High School
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