Aloysius Villaluz

Supported SMIT contract for US Navy and DOD in National Capitol Region with CDW-G print/VTC teams.

Trained and coached FSAs at Washington Navy Yard, NAS Patuxent River, NSWCDahlgren, Pentagon, and other sites.

Facilitated training and supervision of print/VTC administrators across multiple US Navy sites under SMIT contract.
Enhanced user experience by providing education on device usage in enterprise environments.
Coordinated with NMCI entities to resolve end-user issues effectively and efficiently.

• Supported NGEN-SMIT contract for U.S. Navy via Navy Marine Corps Intranet at Naval Station Newport and Sub-base Groton.
  Installed and configured multi-function devices and video teleconferencing equipment.
  Collaborated with field service support teams and network communications engineers to enhance contract performance.
  Maintained user-operated devices through troubleshooting, parts replacement, and acquisition processes.
  Provided education to users on optimizing functionality of multi-function devices.
  Delivered break/fix resolutions and configuration for Xerox, HP, Ricoh, Lexmark, and other NMCI network devices.