Altagracia Yates
Silver Spring
Summary
Results-focused program management professional prepared for challenging role. Demonstrated ability to drive project outcomes and support team goals through effective planning and execution, known for adaptability and fostering collaborative environments.
Overview
6
6
years of professional experience
Work History
Program Specialist
HealthWell Foundation
10.2024 - Current
- Skills are required to identify problems, find their roots and propose actionable solutions
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Client Service Representative
Adventist Healthcare
06.2021 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Office Manager
Comprehensive Cardiac Care
06.2021 - 06.2024
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Contract Tracer
Athena Consulting
07.2020 - 05.2021
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
Medical Assistant
Point Performance
07.2019 - 07.2020
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate of Applied Science - Occupational Health And Social Science
Centura College
Newport News, VASkills
- Good interpersonal skills
- Bilingual
- Ability to learn new skills and concepts easily
- Problem Solving
- Positive and professional demeanor
- Mail Handling
- Staff Training
- Excellent Multi-Tasking Ability
- Office Administration
- Scheduling and Calendar Management
- Staff Management
- Staff Hiring
- Performance assessments
- Group and individual instruction
- Skill development
- Skill building
- Office administration
Languages
Spanish
Full Professional
Timeline
Program Specialist
HealthWell Foundation
10.2024 - Current
Client Service Representative
Adventist Healthcare
06.2021 - Current
Office Manager
Comprehensive Cardiac Care
06.2021 - 06.2024
Contract Tracer
Athena Consulting
07.2020 - 05.2021
Medical Assistant
Point Performance
07.2019 - 07.2020
Associate of Applied Science - Occupational Health And Social Science
Centura College
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