ALTHEA WIGGINS
Laurel
Summary
A positive, organized, and intelligent professional with progressive expertise in executive support and office administration; thirty (30) years of Federal Government service as a Civil Servant and Contractor; demonstrated skills in self-starting, multi-tasking, problem solving and relationship-building. Federal travel, Transportation and Federal Travel Regulations (FTR) Expertise; Program & Functional Analysis; Executive Support; Business Management
Overview
9
9
years of professional experience
Work History
Travel Arranger/Government Contractor
Federal Reserve Board, Business Operations and Program Management Section Division of International Finance
02.2024 - 12.2024
- Served as Travel Arranger and primary point of contact for all travel arranging activities, including domestic, foreign/international, In-kind, and Invitational travel, ensuring compliance with Federal Travel Regulations (FTR), and resolving issues as they arise. Provide travel support to Federal Board members, and Non-Board members. I arranged and prepared Travel Authorizations using the E2 Travel System, and upon return prepare travel vouchers. I was responsible for over 120 travelers traveling internationally and domestically. I was knowledgeable of what States were tax exempt and provide travelers with documentation to present to hotels to receive tax exempt. Prepared Travel Authorizations for travelers that were being sponsored to present a papers in their organization, international and domestic. I prepared final travel vouchers for reimbursement of expenses used. Assure all passports were up-to-date before processing travel documents.
- Create, review, and track travel authorizations, amendments, vouchers, and maintain accurate travel records. Assist travelers with regulatory questions, inquiries, and provide high-quality customer service. Maintain and update documentation in line with Federal Travel Regulations (FTR). I quickly adapted to changing environments and communicate a clear direction to employees and customers with urgency. I provided quick resolutions to travelers as needed by recognizing problems as they arise.
- Key Achievements: Providing assistance to over 120 travelers and balancing my workload to stay on task in keeping on schedule.
Travel Analyst/Government Contractor
U.S. Department of Justice (DOJ), Executive Office for the United States Attorney (EOUSA)
03.2022 - 12.2023
- Provided executive support to the Executive Officers, Directors, and Deputy Directors by preparing Memorandums of Understanding (MOUs) and Memorandums to File (MTFs); processed financial and payroll documents through DOJ’s software systems; archived fully executed documents in ProLaw; managed travel from securing arrangements and reservations through to processing final vouchers and expenses; managed travel arrangement for long-term duty (TDYs) including long term leases and furniture rentals; processed and managed passports, keeping them up-to-date and active; trained new employees in travel processes and procedures; assisted travelers with necessary security training for international travel. Schedule meeting/conferences for the Director.
- Key Achievements: Prepared over 25 memorandums per week, processing passports, updating the ProLaw software systems, preparing monthly reports, and processing final voucher and expenses reports.
Intake Agent/Government Contractor
Federal Emergency Management Agency (FEMA)
09.2021 - 03.2022
- Six month short term assignment, trained on FEMA’s application systems; processed over the phone applications for disaster relief and support, which included personal identifiable information (PII) and details of the damage sustained from the disaster; recorded the personal stories of the applications.
- Key Achievements: Provided support to applicants during the intake process, which could take 40-60 minutes at a time of hardship, I felt a great sense of achievement that I was able to help families in desperate need.
Travel Analyst/Government Contractor
National Transportation Safety Board (NTSB)
07.2020 - 09.2021
- Prepared orders for travelers being sponsored with Gift-Funded travel, Group travel, and individual travel arrangements; prepared monthly audit reports on usage of government credit cards, Vouchers, E2 Users Certifications, Citibank rebates, Individual Billed Account Transactions, Purchase Card Account transactions, Convenience Check transactions, ATM transactions, E2 Overdue Trip Reports; monitored the NTSB Travel email inbox.
- Key Achievements: Provided E2 support to travelers as requested on a timely basis.
Travel/Transportation Specialist, Administrative Assistant/Government Contractor
National Oceanic and Atmospheric Administration (NOAA) National Environmental Satellite, Data and Information Services (NESDIS) for Satellite Applications and Research (STAR) Satellite Meteorology and Climatology Division (SMCD)
09.2019 - 07.2020
- Provided travel and administrative support to the Division Chief, three (3) Branch Chiefs and team members; provided beginning to end travel support, from arranging travel to finalizing final travel vouchers using E2 Solutions government travel system; prepared travel packages for individual domestic and foreign travel, and group travel, conference and training travel, and gift funded travel in accordance with the NOAA travel regulations and time frames; managed passports and security trainings for all travelers assuring they were up-to-date and accredited; worked closely with the Budget team to provide appropriate accounting travel codes and track spending.
- Assisted the Program Office Director, Deputy Director, Division and Branch Chiefs with administrative activities, such as composing non-technical emails, prepared handouts, briefing books and agendas, set up WebEx meetings and conferences, and tracked publications and manuscripts; updated internal outdated filing system, answered phones, and ordered office supplies.
- Key Achievements: Managed the travel and administrative requirements of the largest division within STAR, including creating a filing system for processing and managing all travel packages. Created travel tracking spreadsheet that allowed the SMCD division to effectively track and manage all travel. Created a tracking system, and wrote a Standard of Operating Procedure (SOP) for how to process publications and manuscripts.
Executive Secretary/Federal Civil Servant
U.S. Department of Justice (DOJ), Criminal Tax Division
03.2019 - 07.2019
- Supported the Head Legal Attorney, and 15 staff attorneys with all their travel arrangement which was equally split between domestic and foreign travel; prepared monthly status reports, letters and memorandums; scheduled meetings and conferences, and answered phones.
- Key Achievements: Provided travel and clearances expertise when needed to others, using my knowledge of the Federal Travel Regulations.
Executive Secretary, Ethics Assistant/Federal Civil Servant
U.S. Department of Agriculture (USDA) Office of the Associate Area Director, Northeast Area (NEA) Office
08.2015 - 03.2019
- Provided expert support for travel arrangements for the office using the E2 travel system, the Gov Trip travel system; arranged all travel for the Director, and Associate Director and team, providing beginning to end arrangements and support for both domestic and international trade; transcribed letters and memorandums, reports, and other materials from recordings; composed non-technical emails and memos.
- Served as the NEA Ethics Assistant; secreted and referred requests for approval; worked closely with the Super Grade Scientist and area Scientist to secure approvals in a timely manner; controlled the safekeeping of confidential ethics disclosures and related materials; tracked quarterly budget reports for all travel funds and expenditures assuring that travel budgets were maintained; aced as the Area Director Purchase Card Holder and provided guidance and training to new personnel and as changes occurred; paid for all training expenses, recorded and reconciled monthly division expenses. Supported the Associate Area Director of the NEA office b scheduling daily calendars and activities; provided agenda and briefing materials in advance, coordinated meeting needs such as space and IT logistical support.
- Key Achievements: Managed control of all reporting tools by creating an Excel Spreadsheet for accounting for the Fiscal Year funds for travel, training and supples. Provided guidance and instruction to other division secretaries on procedural matters, and travel training to the staff in general.
Education
OICD Business School
Washington, DCundefined
McKinley Tech High School
Washington, DCSkills
- Organizational expertise
- Scheduling proficiency
- Meeting facilitation
- Cross-functional coordination
Timeline
Travel Arranger/Government Contractor
Federal Reserve Board, Business Operations and Program Management Section Division of International Finance
02.2024 - 12.2024
Travel Analyst/Government Contractor
U.S. Department of Justice (DOJ), Executive Office for the United States Attorney (EOUSA)
03.2022 - 12.2023
Intake Agent/Government Contractor
Federal Emergency Management Agency (FEMA)
09.2021 - 03.2022
Travel Analyst/Government Contractor
National Transportation Safety Board (NTSB)
07.2020 - 09.2021
Travel/Transportation Specialist, Administrative Assistant/Government Contractor
National Oceanic and Atmospheric Administration (NOAA) National Environmental Satellite, Data and Information Services (NESDIS) for Satellite Applications and Research (STAR) Satellite Meteorology and Climatology Division (SMCD)
09.2019 - 07.2020
Executive Secretary/Federal Civil Servant
U.S. Department of Justice (DOJ), Criminal Tax Division
03.2019 - 07.2019
Executive Secretary, Ethics Assistant/Federal Civil Servant
U.S. Department of Agriculture (USDA) Office of the Associate Area Director, Northeast Area (NEA) Office
08.2015 - 03.2019
undefined
McKinley Tech High School
OICD Business School
ADDITIONAL HISTORY
- U.S. Department of Transportation (DOT) Federal Aviation Administration (FAA) - Staff Assistant Bellamy Management Systems (BMS) Government Contractor 2012 - 2015
- U.S. Department of Health and Human Services (HHS) - Executive Assistant Corporate Temps Government Contractor June 2011 - December 2011 Temp Assignment
- U.S. Department of Commerce (DOC) Office of the Secretary - Administrative Assistant STG International Inc. - Government Contractor - April 2010 - May 2011
- CoreStaff Temp Agency - Data Solutions & Technology, Inc. - Administrative Assistant, Executive Secretary, Budget Analyst - April 2006 - April 2010
- U.S. Department of Agriculture (USDA ) Foreign Agriculture Service (FAS), Foreign Agricultural Affairs (FAA) - Program Assistant/Federal Civil Servant, August 1996 to March 2006
PROFESSIONAL DEVELOPMENT
- International Passport/Visa Request System - Gov Trip Travel System
- USDA Grad School: Contract Writing (Certificate); Proof Reading (Certificate); Time Management (Certificate); Spanish; Writing for the Federal Government (Certificate); Concur Travel System; E2 Solutions Government Travel System; Purchase Card Training; International Cable System (INCA); EDOC Controlled Correspondence System; FedGov Electronic Time and Attendance System
Awards
Outstanding Performance Awards
Special Act Award
Spot Award
Cash Award
Similar Profiles
JOHN A. MORALESJOHN A. MORALES
Assistant Legal Attaché (Supervisory Special Agent) at Federal Bureau of Investigation, International Operations DivisionAssistant Legal Attaché (Supervisory Special Agent) at Federal Bureau of Investigation, International Operations Division
Syreeta EvansSyreeta Evans
Management Analyst at National Institute of Health, Office of Management, Human Capital Section, Division of Mental Health (NIMH)Management Analyst at National Institute of Health, Office of Management, Human Capital Section, Division of Mental Health (NIMH)
Breon White-PostelleBreon White-Postelle
Police Officer at Board of Governors Of The Federal Reserve BoardPolice Officer at Board of Governors Of The Federal Reserve Board
ZMARION COOLEYZMARION COOLEY
Team Member at JacksTeam Member at Jacks
Logan CogdellLogan Cogdell
News Anchor/Sports Reporter at ATV NewsNews Anchor/Sports Reporter at ATV News