Alyssa Forrest
Lexington Park
Summary
Seeking an entry-level position leveraging strong administrative and organizational skills, with room for professional growth and development. Adept at efficiently managing various administrative tasks with a keen eye for detail and multitasking abilities. Committed to delivering exceptional results, expanding skill set, and making a meaningful impact as part of a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Control
JHNA/TSA
09.2024 - Current
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Created user accounts and managed access control.
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Deterred attempts by unauthorized persons seeking to gain entry into protected or vital areas with continuous surveillance and strong access control.
Waitress/Bartender
Applebees
10.2017 - 09.2024
- Serve customers at a restaurant, take all forms of payments, POS expert, clean area in restaurant that you work
Front Desk Receptionist
Medstar Shah
01.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Mehta pediatrics
10.2023 - 01.2024
- Open office
- Answer phones
- EVS state insurances
- Medical records release
- Schedule/ confirm appointments
- Prepare super bills / Charts
- Answer Emails / faxes
Front Desk Receptionist
Clearway Pain Solutions Institute
01.2023 - 09.2023
- The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site
- Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner
- Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate
Hygiene Assistant/ steri tech
Pax dental
07.2021 - 12.2022
- The Sterile Processing Technician is assigned duties performing decontamination, preparation, sterilization and distribution of surgical instruments and medical equipment throughout the surgery center, utilizing infection control and safety practices during all phases of the process
CSR - Customer Service Representative
Ashley Furniture HomeStore
07.2017 - 06.2021
- Performed data entry for customer information, shipments and orders
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for tracking and maintaining inventory
- Responsible for cashier duties
- Handled online orders and credit card transactions
Word Processor II
CACI International Inc
02.2015 - 06.2017
- Responsible for data entry and information processing utilizing machines such as typewriters or computers
- Prepares reports and correspondence, letters, research, and other materials
- Primary responsibilities Input data into computers at a very efficient rate of speed
- Set up and prepare reports
- Perform research as necessary
- Prepare letters and other correspondence
- Type emails and speeches
- Prepare mailing labels
- Write highly technical material
- Plan and key complex statistical tables
- Complete spreadsheets
- Edit material
- Prepare master copies for distribution and approval
- Input items, numbers, or other data including customer information, medical records, memberships, or licenses into computer
- Use scanners, electronically transmitted files, or other forms of character recognition systems
- Proofread entries
- Confer with managers on final product
Administrative Assistant / Secretary
Trap Hall Towing
09.2013 - 01.2015
- Take tow dispatches via phone, fax and online, Cross checking billed invoiced against payments received, Answering, transferring and taking messages from multiple phone lines for busy office, Dispatching, scheduling and coordinating tow truck calls, Processing of payments, Greeting customers and advise them accordingly, Prepare insurance claims and repair estimates using Microsoft Word, Review customer files and documentation for accuracy and formatting, Ensure claim documentation meets Maryland Department of Transportation, Motor Vehicle Administration and various Insurance Agency requirements and standards, Assisted in preparing proposal documentation which led to the award of the FFP contract with the St
- Mary's County Government for Towing Services of St
- Mary's County vehicles and equipment, Prepare, review and edit monthly reports and accompanying invoices as required by the Contracting Officer Representative (COR) of the St
- Mary's County Government, Relay and coordinate information as required to vendors and other service centers, Filing of customer records and invoices, Other administrative tasking as required
Education
High School Diploma - General Studies
Great Mills High School
Great Mills, MD01.2015
Skills
- Office management
- Vital signs
- Site access control
- Phone etiquette
- Medical administrative support
- Computer skills
- Patient care
- EHR systems
- Filing
- Data entry
- Medical terminology
- Written and verbal communication skills
- Proficient in Microsoft Office
- Multitasking
- Excellent customer service skills
- Team player
- Excellent typing skills
- Experience in copying
- Faxing and scanning
- Ability to interpret raw data
- Accounts
- Receivables and payroll
Certification
- Driver's License
- Dental Assistant, 03/01/22
Timeline
Access Control
JHNA/TSA
09.2024 - Current
Front Desk Receptionist
Medstar Shah
01.2024 - 08.2024
Front Desk Receptionist
Mehta pediatrics
10.2023 - 01.2024
Front Desk Receptionist
Clearway Pain Solutions Institute
01.2023 - 09.2023
Hygiene Assistant/ steri tech
Pax dental
07.2021 - 12.2022
Waitress/Bartender
Applebees
10.2017 - 09.2024
CSR - Customer Service Representative
Ashley Furniture HomeStore
07.2017 - 06.2021
Word Processor II
CACI International Inc
02.2015 - 06.2017
Administrative Assistant / Secretary
Trap Hall Towing
09.2013 - 01.2015
High School Diploma - General Studies
Great Mills High School
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