Alyssa Gass
Dowell
Summary
Dynamic Shift Manager with a proven track record at Starbucks, excelling in customer service focus and decision-making. Spearheaded customer feedback initiatives, boosting service quality, and led safety compliance efforts. Skilled in team development and coaching, achieving high employee morale and performance. Expert in cash handling and inventory control, consistently meeting regulatory standards.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
1
1
year of professional experience
Work History
Shift Manager
Starbucks
10.2023 - 12.2024
- Implemented customer feedback initiatives for improved service quality.
- Conducted safety inspections to ensure compliance with health regulations.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Handling customer complaints
- Team development
- Delegating work
- Inventory control
- Safety compliance
- Flexible schedule
- Performance reviewing
- Staff supervision
- Coaching and mentoring
- Production management
Timeline
Shift Manager
Starbucks
10.2023 - 12.2024
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