Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Harbaugh

Glen Burnie

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Sheetz
10.2024 - 07.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Team Lead

Sheetz
10.2021 - 10.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Crew Member

Subway
04.2021 - 01.2022
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Crew Member

Wendy's
05.2020 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

No Degree -

Rappahannock Community College
Glens Campus, VA

King George High School
King George, VA
01-2021

Skills

  • Training and mentoring
  • Task prioritization
  • Staff management
  • Customer service
  • Task delegation
  • Multitasking
  • Time management
  • Organizational skills
  • Microsoft software experience

Certification

  • A+ Training - 2 weeks

Timeline

Supervisor

Sheetz
10.2024 - 07.2025

Team Lead

Sheetz
10.2021 - 10.2024

Crew Member

Subway
04.2021 - 01.2022

Crew Member

Wendy's
05.2020 - 01.2021

No Degree -

Rappahannock Community College

King George High School

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Alyssa Harbaugh