Alyssa Kline
Frederick
Summary
Dedicated worker with extensive animal handling skills, committed to ensuring safety and satisfaction. Proficient in customer service and team leadership, enhancing client relationship and trust with animals and clientele.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Groomer/Dog Bather
Petco
Frederick, MD
11.2024 - Current
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
- Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
- Maintained cleanliness and organization in the grooming area, adhering to strict sanitation protocols for the health of both pets and staff members
- Demonstrated excellent time management skills by completing multiple groomings within scheduled timeframes without compromising quality
- Safely handled aggressive or difficult-to-groom dogs using behavior modification strategies learned through extensive training
Assistant Manager
Destination Pet
Rockville, MD
10.2023 - 11.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Supervised and trained a team of 20 or more employees
- Collaborated with the manager for achieving sales targets and improving customer satisfaction.
- Conducted regular inventory checks.
- Resolved customer complaints or concerns promptly.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Created training materials and conducted training sessions for new hires on company policies and procedures.
- Monthly/ weekly district wide meetings on revenue, and safety.
- Managed cash handling procedures, including opening/closing registers, and preparing deposits.
- Ensured compliance with health & safety regulations for both animals and humans.
- Certified in animal safety, bite prevention, along with animal and human CPR.
- Coordinated special events or promotions.
- Developed staff training programs to enhance safety and customer satisfaction.
- Assisted in the recruitment, interview, selection, and onboarding of new employees.
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals.
Assistant Manager
Dogtopia
Frederick, MD
06.2021 - 09.2023
- In charge of the staff on shift, which includes training, managing the schedule, new hire paperwork, etc.
- Handle pet parent relations ex: through phone and email, customer complaints , payments, and sales.
- Constantly handled large and high energy dogs, and occasionally aggressive dogs.
- Extensive online and in person training, managing inventory, using front desk computer systems, and coordinating events and cleaning.
- Ensured swift and safe work environments for the workers and animals in our care
- Oversaw daily operations, ensuring adherence to company policies and procedures.
Licensed Insurance Producer
State Farm
Frederick, MD
07.2021 - 07.2022
- Developed personalized insurance solutions to meet client needs and enhance satisfaction.
- Fully licensed insurance producer.
- Studied for my Property and Casualty license then for my Life and Health license.
- Both service and sales work. Ex: took payments, set up accounts, helped customers with their policies and used complex computer systems.
- Promoted to sales team as Agent Executive Assistant.
- Equipped to speak to customers on the phone and in person wether it is our current customers or potential clients.
- Trusted with banks deposits and confidential customers documents as well.
Education
High School Diploma -
Walkersville High School
Frederick, MD05.2020
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Sales strategy development
- Customer service
- Team leadership
- Staff training and development
- Workload management
Certification
- Licensed Dog Groomer
Timeline
Dog Groomer/Dog Bather
Petco
11.2024 - Current
Assistant Manager
Destination Pet
10.2023 - 11.2024
Licensed Insurance Producer
State Farm
07.2021 - 07.2022
Assistant Manager
Dogtopia
06.2021 - 09.2023
High School Diploma -
Walkersville High School