Alyssa Pearson
Pikesville
Summary
Experienced customer service and certified application counselor with 5+ years dedicated to boosting client satisfaction and retention via strategic account management. Skilled in conflict resolution and data entry, friendliness and emphasizing the importance of healthcare management
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified application Counselor
Jai Medical Center
11.2019 - Current
- Guided clients through complex healthcare applications, ensuring accurate submissions and enabling measurable improvements in patient access to services.
- Assessed eligibility requirements and resolved documentation issues, preventing delays and supporting marked gains in enrollment efficiency.
- Maintained thorough records of client interactions and submissions, upholding compliance standards and facilitating smooth audits.
- Worked closely with medical staff and community partners to coordinate outreach, broadening awareness and connecting more individuals to care.
- Provided empathetic assistance to diverse populations, fostering trust and ensuring clients felt supported throughout the application process.
- Partnered with social service agencies to share best practices, expanding resource networks and enhancing support for underserved populations.
Customer service Team Lead
Logisticare
04.2019 - 11.2019
- Monitored call trends and identified recurring issues, driving targeted solutions that improved response consistency for customers.
- Implemented streamlined escalation procedures, leading to faster issue resolution and measurable gains in customer satisfaction.
- Ensured accurate documentation of customer interactions, supporting reliable records and smoother follow-up processes.
- Provided ongoing feedback and encouragement to staff, building team confidence and promoting steady performance growth.
- Analyzed customer feedback trends to pinpoint service gaps, enabling targeted coaching and enhanced overall experience.
Account manager
Time and Basil Inc
01.2018 - 03.2019
- Managed client accounts, boosting satisfaction and retention through tailored solutions.
- Developed strategic plans, achieving measurable growth in client portfolios.
- Collaborated with cross-functional teams, enhancing service delivery and client engagement.
- Analyzed client portfolios to identify upsell opportunities, driving meaningful progress in customer retention and account growth.
- Maintained accurate records of client interactions and feedback, supporting informed decision-making and enhanced service quality.
Front desk receptionist
R&J landscaping
01.2016 - 02.2018
- Managed front desk operations, enhancing client satisfaction through efficient scheduling.
- Streamlined communication processes, reducing response time and increasing client engagement.
- Utilized organizational skills to maintain accurate records and improve office workflow.
- Resolved client inquiries promptly, fostering a welcoming and professional environment.
- Analyzed appointment patterns to anticipate peak periods, enabling proactive resource allocation and reducing client wait times.
Education
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Palo Verde College
Las Vegas, Nevada06.2014
Skills
- Time Management
- Customer Retention
- Appointment Scheduling
- Record Keeping
- Interpersonal Skills
- Critical Thinking
- Attention to Detail
- Adaptability
- Customer service
- Data entry
- Call center experience
- Computer proficiency
Certification
Certified Application Counselor, Aug 2023 - Oct 2025
Timeline
Certified application Counselor
Jai Medical Center
11.2019 - Current
Customer service Team Lead
Logisticare
04.2019 - 11.2019
Account manager
Time and Basil Inc
01.2018 - 03.2019
Front desk receptionist
R&J landscaping
01.2016 - 02.2018
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Palo Verde College