Amaiyah Jackson
Gaithersburg
Summary
Motivated and adaptable individual seeking to transition into a flight attending occupation where I can use my acquired skills and abilities in a progressive and challenging environment.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Psa Airlines
02.2025 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Managed safety protocols, conducting pre-flight checks and emergency procedures effectively.
- Collaborated with crew to maintain efficient cabin operations, enhancing overall flight experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
In-Home Nanny
Self-employeed
01.2017 - Current
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Transported children to school, appointments, extracurricular activities, and outings.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
Barista
The Zen Bar
11.2022 - 12.2024
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Developed and maintained relationships with all customers, recognizing preferences, and anticipating needs.
Customer Service Representative
Afpi Global Investigations / Affair Investigations
12.2020 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Calmly provided conflict resolution for disgruntled customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Receptionist
LA Fitness
05.2020 - 12.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- In charge of reaching and exceeding performance sales indicators for the fitness studio, such as membership sales and renewals, retail and concession sales, and upselling fitness classes and personal training sessions.
- Fielded complaints from customers and attempted to resolve issues prior to informing management.
Education
Associate of Science - Psychology
Georgia State University
Atlanta, GA05-2022
Skills
- Excellent Customer Service
- Conflict Resolution
- Assimilate to professional surroundings
- Cultural Sensitivity
- Open to constructive criticism
- Amiability
- Time Management
- Bilingual ( Spanish)
- Leadership
- Safety Procedure Knowledge
- CPR certified
- Strong work ethic
- Attention to detail
References
- Available upon request
Timeline
Flight Attendant
Psa Airlines
02.2025 - Current
Barista
The Zen Bar
11.2022 - 12.2024
Customer Service Representative
Afpi Global Investigations / Affair Investigations
12.2020 - 05.2022
Front Desk Receptionist
LA Fitness
05.2020 - 12.2020
In-Home Nanny
Self-employeed
01.2017 - Current
Associate of Science - Psychology
Georgia State University