Amanda Bonner
Finksburg
Summary
Experienced with managing high-volume accounts and resolving delinquent payments efficiently. Utilizes advanced negotiation techniques and financial analysis to enhance collections performance. Knowledge of regulatory compliance and strategic decision-making ensures optimized recovery and minimized risk.
Overview
6
6
years of professional experience
Work History
Senior Collections Specialist
Liberty Pediatrics and Family Medicine
Eldersburg, MD
12.2025 - Current
- Streamlined collections processes, enhancing efficiency in account management.
- Developed and implemented training programs for new collections staff, fostering team competency.
- Analyzed patient accounts to identify payment trends and improve collection strategies.
- Collaborated with healthcare providers to resolve billing discrepancies and optimize revenue cycle.
Billing Coordinator
Performance Food Group
New Windsor, MD
09.2024 - Current
- Managed and processed billing for a high-volume client base, ensuring accuracy and timeliness
- Reviewed invoices for discrepancies or errors, resolving issues to ensure prompt payment
- Maintained up-to-date knowledge of industry regulations and compliance requirements related to billing practices
- Responded promptly to customer inquiries regarding invoices or account statements, providing clear explanations and resolutions
- Coordinated with internal departments to resolve any disputes or discrepancies related to invoicing or payment terms
- Tracked expenses associated with each project or client account for accurate cost allocation during the billing process
Billing Specialist
UnitedHealth Group
Minneapolis, MN
09.2020 - 09.2024
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
- Maintained confidentiality of sensitive financial information while handling invoicing tasks
- Monitored aging accounts receivable balances regularly, taking proactive measures to address overdue payments or delinquent accounts
Education
HIGH SCHOOL DIPLOMA - undefined
WESTERN SCHOOL OF TECHNOLOGY
05.1998
Skills
- Dependable
- Communicates with multiple insurance companies
- Microsoft Excel (3 years)
- Detail oriented
- Contracts
- Time management (10 years)
- Quality assurance
- Medicare (4 years)
- HIPAA (10 years)
- Microsoft Powerpoint (3 years)
- English (10 years)
- Typing
- Office experience (4 years)
- Computer operation
- Work well independently
- Organized
- Microsoft Office (5 years)
- Computer skills (10 years)
- Skilled nursing facility
- Research
- Accounts Receivable
- Great customer service to all patients
- Medical office experience (5 years)
- Medical terminology (5 years)
- Communication skills (10 years)
- Works well with others
- Medical collection (4 years)
- Microsoft Word (10 years)
- Microsoft Outlook (4 years)
- Payment processing
- Debt negotiation
- Dispute resolution
- Decision-making
- Relationship building
- Call center experience
- Outbound calling
- Collections
- Account review
- Customer research
Timeline
Senior Collections Specialist
Liberty Pediatrics and Family Medicine
12.2025 - Current
Billing Coordinator
Performance Food Group
09.2024 - Current
Billing Specialist
UnitedHealth Group
09.2020 - 09.2024
HIGH SCHOOL DIPLOMA - undefined
WESTERN SCHOOL OF TECHNOLOGY