Amanda Dacosta
Easton
Summary
Dynamic and adaptable manager with a proven track record in overseeing diverse business areas within the restaurant and hospitality sectors. Known for fostering positive customer relationships through an engaging and approachable demeanor, while consistently enhancing service quality. A decisive planner and analytical problem solver, equipped with the ability to learn quickly and implement effective strategies that drive operational success. Committed to creating exceptional experiences for both guests and team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Tilghman Island Inn
Tilghman, MD
02.2026 - Current
- Supervised daily operations, ensuring adherence to high standards of guest service and fostering a positive guest experience.
- Negotiated favorable terms and pricing with vendors and suppliers to enhance procurement efficiency.
- Executed comprehensive operational audits to enhance efficiency and ensure compliance.
- Facilitated skill development and knowledge transfer among personnel to optimize management practices and adherence to company procedures and technology systems.
- Analyzed existing processes and established policies to optimize operational performance.
Office Manager
Miles River Yacht Club
St. Michaels, MD
06.2022 - 01.2026
- Managed daily office operations to enhance workflow efficiency and team productivity.
- Developed office policies to streamline processes and improve communication among staff.
- Implemented digital filing system, increasing document retrieval speed and organization.
- Trained new employees on administrative procedures and software systems for seamless onboarding.
- Cultivated relationships with vendors to negotiate better service agreements and pricing structures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Executive Sous Chef
Tilghman Island Inn
Tilghman, MD
11.2020 - 06.2022
- Led kitchen operations, ensuring compliance with health and safety regulations.
- Developed innovative menu offerings to enhance guest satisfaction and drive revenue.
- Streamlined inventory management processes, reducing waste and optimizing costs.
- Organized special events and catering services, showcasing culinary expertise to a wider audience.
- Established strong relationships with local vendors, ensuring the use of fresh, high-quality ingredients.
Assistant General Manager
Miles River Yacht Club
St. Michaels, MD
02.2016 - 05.2020
- Oversaw daily operations, ensuring smooth functionality and superior member service.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Coordinated internal and external communications to ensure consistency in messaging.
- Developed comprehensive event strategies to enhance brand visibility and engagement.
- Coordinated logistics for large-scale events, ensuring seamless execution and attendee satisfaction.
- Conducted post-event evaluations to identify areas for improvement and inform future event planning activities.
- Managed communication plans across multiple channels to optimize outreach and stakeholder engagement.
Department Manager
Wal-Mart #1715
Easton, MD
09.2014 - 02.2016
- Developed and executed strategic plans for department growth, aligning with corporate objectives and customer needs.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue potential.
- Oversaw compliance with safety regulations, ensuring a safe shopping environment for customers and employees alike.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Kitchen Manager
Ava’s Pizzeria and Wine Bar
St. Michaels, MD
08.2011 - 09.2014
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels to reduce waste and costs.
- Trained and mentored kitchen staff, fostering a collaborative work environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Lead Line Cook
Bay Hundred Restaurant
Tilghman, MD
03.2011 - 08.2011
- Supervised kitchen operations, ensuring timely meal preparation and adherence to safety standards.
- Trained and mentored junior cooks on culinary techniques and restaurant protocols.
Line Cook
Miles River Yacht Club
St. Michaels, MD
02.2004 - 03.2011
- Prepared and executed high-quality dishes in fast-paced kitchen environment.
- Collaborated with team to ensure timely meal service and customer satisfaction.
- Maintained cleanliness and organization of kitchen workspace following health standards.
Prep Cook, Culinary Intern
Blackstone Caterers
Newport, RI
04.2010 - 08.2010
- Prepared ingredients and organized kitchen stations for efficient meal production.
- Followed orders from head chef to establish productive and timely preparation of meals.
Line Cook, Culinary Intern
Tilghman Island Inn
Tilghman, MD
07.2009 - 11.2009
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associates - Culinary Arts
Culinary Institute of America
Hyde Park, NY12-2010
High School Diploma - undefined
St. Peter and Paul High School
Easton, MD05-2007
Skills
- Efficient multi-tasker
- Deadline-oriented
- Microsoft/Google Proficient
- Recipes and menu planning
- Customer service
- Schedule management
- Food and kitchen safety
- Team leadership expertise
- Business operations knowledge
Certification
TIPS Certified
Timeline
General Manager
Tilghman Island Inn
02.2026 - Current
Office Manager
Miles River Yacht Club
06.2022 - 01.2026
Executive Sous Chef
Tilghman Island Inn
11.2020 - 06.2022
Assistant General Manager
Miles River Yacht Club
02.2016 - 05.2020
Department Manager
Wal-Mart #1715
09.2014 - 02.2016
Kitchen Manager
Ava’s Pizzeria and Wine Bar
08.2011 - 09.2014
Lead Line Cook
Bay Hundred Restaurant
03.2011 - 08.2011
Prep Cook, Culinary Intern
Blackstone Caterers
04.2010 - 08.2010
Line Cook, Culinary Intern
Tilghman Island Inn
07.2009 - 11.2009
Line Cook
Miles River Yacht Club
02.2004 - 03.2011
High School Diploma - undefined
St. Peter and Paul High School
Associates - Culinary Arts
Culinary Institute of America