Dynamic professional with a proven track record in document preparation and strategic planning, honed across roles from Administration Secretary at Anne Arundel County Public School System to Manager at a fast paced Seafood restaurant. Excelled in relationship building and staff development, significantly enhancing team performance and office efficiency. Skilled in creating impactful marketing strategies and streamlining administrative processes for optimal workflow.
Care-focused Phlebotomist bringing 7-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Reliable employee with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Traveling Phlebotomist
Quality Health and Drug Testing
12.2019 - Current
Collected blood samples from diverse patient populations in various healthcare settings.
Ensured adherence to safety protocols and infection control procedures during specimen collection.
Provided compassionate patient care, addressing concerns and minimizing anxiety during procedures.
Maintained accurate records of patient information and sample tracking using electronic health systems.
Administration Secretary
Anne Arundel County Public School System
11.2024 - 11.2025
Kept reception area clean and neat to give visitors positive first impression.
Exercised judgment within school policy guidelines to alleviate principal's workload.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed filing system, entered data and completed other clerical tasks.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Documented attendance, grades and test scores to update permanent records.
Performed clerical and administrative support duties to optimize workflow procedures.
Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Manager
Seafood Restaurant
02.2021 - 12.2024
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Improved marketing to attract new customers and promote business.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Special Needs Nanny
Care.com
01.2017 - 01.2020
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Prepared meals and snacks and fed clients.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Arranged transportation and accompanied patients to doctors' offices and errands.
Offered support to assist with supervising special needs individuals in home.
Monitored children's play activities to verify safety.
Provided developmentally appropriate activities for children.
Taught children basic life skills, manners and personal hygiene.
Coordinated playdates and outings to meet children's physical and social needs.
Identified warning signs of emotional and developmental problems in children.
Daycare Assistant Teacher
Special Needs Daycare
01.2015 - 03.2016
Developed individualized lesson plans to meet diverse learning needs of children with special requirements.
Fostered a supportive and nurturing environment promoting social, emotional, and cognitive development.
Collaborated with parents and therapists to implement effective care strategies for each child.
Monitored daily activities to ensure safety and adherence to daycare policies and best practices.
Implemented behavior management strategies to enhance classroom environment and student engagement.
Collaborated with parents and specialists to create supportive learning experiences for students.
Taught multiple subjects to students with intellectual or emotional disabilities.
Education
High School Diploma -
Northeast High School
Pasadena, MD
06.2017
Skills
Safe driving practices
Organizational growth
Blood collection techniques
Patient care
Customer service
Team leadership
Time management
Decision-making
Empathy and patience
Motor skills development
Positive reinforcement
Educational assistance
Verbal communication
File management
Administrative coordination
Certification
CPR/First-aid Training
Medication Administration
Interests
Offering time and support to shelters for the homeless, women, and animals
DIY and Home Improvement
I enjoy helping others and giving back to the community