Amanda Duncan

• Serve as the primary day-to-day contact for assigned customer accounts (small-to-mid size and transactional and select growth accounts) Ensuring consistent engagement and responsiveness.
• Re-engaging dormant or inactive accounts through targeted outreach.
• Ensure high levels of customer satisfaction through responsiveness and issue resolution
• Develop and execute targeted call lists to engage new and existing customers
• Prospect, qualify, and convert new business opportunities
• Support and attend industry trade shows and customer visits to promote products and expand market presence
• Maintain an active sales pipeline and contribute to forecasting activities.
• Following up on meetings, samples, trials, open action items to maintain sales momentum.
• Prepare and deliver customer quotations aligned with margin targets and market conditions
• Manage contract pricing and spot pricing requests
• Convert quotes into sales orders and manage them through fulfillment
• Coordinate with supply chain, production planning, and logistics teams to ensure:

Inventory availability

Accurate lead times

On-time delivery

• Troubleshoot and resolve order-related issues such as delays, shortages, or quality concerns
• Translate customer requirements into internal product specifications

• Managed efficient accounting, cash register, and store operations, including scanning items, processing payments, record keeping, journal entries, global service processing, issuing receipts, and end-of-the-day bank transfers to HQ bank accounts for various stores.
• Investigated daily account variances and corrected errors to resolve discrepancies such as credit card disputes, deposit delays, and statement reviewing/correction for various stores and HQ accounts.
• Took incoming sales orders and general customer service inquiries from independent and local NAPA stores by phone and on-site.
• Functioned as an account manager for independent franchises.
• Developed strong rapport with customers, management, and owners, creating positive impressions of the business.
• Coordinated all store reporting, identifying, and logging all discrepancies within MS Excel, and communicated to management daily.
• Reviewed and audited all cash refunds, cash voids, and zero cash exchange invoices to ensure required sign-offs and initials were received.

• Managed daily operations of custom embroidery and screen printing business.
• Oversaw production schedules to ensure timely completion of customer orders.
• Designed and created unique embroidery patterns for diverse client needs.
• Coordinated with suppliers for quality materials and equipment maintenance.
• Fostered relationships with clients to understand their customization requirements.
• Maintained relationships with existing clients by providing superior customer service.
• Oversaw budgeting and financial management.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Implemented quality assurance processes to ensure product excellence.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.