Amanda Hausmann
Pocomoke City
Summary
Dynamic Terminal Manager with a proven track record at RoadOne, excelling in transportation planning and customer service. Expert in staff training and development, fostering teamwork to enhance operational efficiency. Recognized for implementing effective problem-solving strategies, resulting in improved delivery accuracy and customer satisfaction. Committed to maintaining safety and reliability in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Terminal Manager
RoadOne
01.2024 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
Dispatcher
RoadOne
09.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Customer Service Representative
Triple C Wholesalers
04.2017 - 09.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MD05-2008
Skills
- Warehouse safety
- Staff training and development
- Transportation planning
- Policy enforcement
- Customer service
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Terminal Manager
RoadOne
01.2024 - Current
Dispatcher
RoadOne
09.2020 - Current
Customer Service Representative
Triple C Wholesalers
04.2017 - 09.2020
High School Diploma -
Stephen Decatur High School
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