Amanda Kelly
Frederick,MD
Summary
Friendly and reliable with natural ability to provide exceptional support and maintain positive work environment. Possesses foundational knowledge of administrative tasks and effective communication combined with strong organizational skills. Aims to facilitate smooth operations and contribute positively to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Abilities Network
10.2023 - 09.2024
- Provided leadership and supervision to a team of support managers and support professionals.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Ensured compliance with relevant regulations.
Housing Support Specialist
Abilities Network
10.2022 - 09.2024
- Supporting individuals build skills needed to reside in community based, independent housing.
- Working along side individuals to complete housing assessments to identify readiness, wants, needs and potential housing barriers.
- Leading the development of a housing plan and housing related goals based on individualized needs.
- Assisting, educating and promoting independent bill paying and budgeting.
Community Support Manager
Abilities Network
12.2020 - 10.2023
- Providing clinical oversite to meaningful services.
- Leading the development of outcomes and goals for an individuals person centered plan, based on individuals' personal preferences and aspirations.
- Providing clear communication and the collaboration of an individual, and both their internal and external teams to support and achieve individual success.
- Providing clinical oversite to regional teams by monitoring yearly PCP delivery and progress.
- Reviewing goal progress, satisfaction of services, while encouraging exploration of future personal growth, with each individual.
- Managing personal calendar & scheduling, in addition to collaborating with current Program Director to review, modify and adjust based on individualized needs of those we serve and the team.
Lead Community Support Professional
Abilities Network
10.2014 - 11.2020
- Continued work with a diverse population while specializing in promoting personal independence, community outreach and making an impact on individual’s lives.
- Maintaining individual files, attending Personal Center Planned yearly meetings and implementing new goals.
- Managing weekly and monthly reviews of individual’s daily touch points, submitted by staff. Ensuring correct DDA funding services were utilized, billing times were accurate and goals were being obtained.
- Managing personal schedule and time management between both in person and virtual supports.
Education
Bachelor of Arts - Social Work
McDaniel College
Westminster, MD05.2009
Skills
- Active Listening
- Empathy
- Communication
- Advocating
- Flexible
- Problem Solving
- Collaboration
- Teamwork
- Knowledge of services
- Knowledge of software
Certification
Housing Support Specialist (2022)
Community Employment Support Professional (2022)
Budgeting and Billing Paying Course (2023)
Additional Information
Microsoft office proficient; full capability in all word processing, database management, and other software applications
Timeline
Program Director
Abilities Network
10.2023 - 09.2024
Housing Support Specialist
Abilities Network
10.2022 - 09.2024
Community Support Manager
Abilities Network
12.2020 - 10.2023
Lead Community Support Professional
Abilities Network
10.2014 - 11.2020
Bachelor of Arts - Social Work
McDaniel College
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