Amanda Lawren E
Mechanicsville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Associate
Captain Leonard’s Seafood Restaurant
Mechanicsville
03.2011 - Current
- Provided friendly service to customers in a fast-paced dining environment.
- Assisted customers with menu selections and special dietary requests.
- Processed orders accurately and efficiently using point-of-sale systems.
Education
Chopticon High School
Mechanicsville, MDSkills
- Customer service
- Point-of-sale operation
- Menu knowledge
- Order processing
- Dietary assistance
- Active listening
- Conflict resolution
- Customer relationship management
- Time management
- Stress management
- Data entry accuracy
- Follow-up procedures
- POS system operation
- Guest services
- Complaint handling
- Refunds processing
- Merchandise upselling
- Sales closing
- Refunds and exchanges
- Point of sale systems
- Customer support
- Hospitality and accommodation
- Customer complaint resolution
- Task prioritization
- Adaptability
Timeline
Customer Service Associate
Captain Leonard’s Seafood Restaurant
03.2011 - Current
Chopticon High School