Amanda Moore
Cambridge
Summary
Dedicated individual with outstanding customer service skills, staff training and management. Warm, cheerful person with courteous character combined with winning attitude and desire to deliver exceptional guest experiences, Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and leading a team.
Overview
14
14
years of professional experience
Work History
Food and Beverage Manager
Wawa Food Markets
Cambridge
12.2017 - Current
- Implemented promotional strategies to enhance customer engagement and sales growth.
- Led staff meetings to communicate goals and address operational challenges.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Monitored employee performance by providing constructive feedback
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on guest relations and what could be improved
- Promoted safe working conditions by monitoring safety procedures
Certified Nursing Assistant
Visiting Angels Living Assistance Services
Lewes
02.2015 - 12.2017
- Assisted clients with daily living activities and personal care needs.
- Monitored and recorded vital signs for patient health assessments.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and care activities in compliance with regulations.
Server
Cracker Barrell Old Country Store
Rehoboth Beach
03.2015 - 02.2016
- Provided friendly and efficient service to guests in a fast-paced environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Processed orders accurately using point-of-sale system for seamless transactions.
- Resolved guest concerns promptly to ensure satisfaction during visits.
Sandwich Artist
SUBWAY®Restaurants
Milford
04.2012 - 08.2015
- Prepared fresh sandwiches following customer specifications and food safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and special requests for personalized orders.
Education
Some College (No Degree) - Nursing
Delaware Technical Community College
DESkills
- Inventory control
- Staff scheduling
- Cost management
- Customer service
- Employee training
- Team leadership
- Conflict resolution
- Food safety compliance
- Performance coaching
- Effective communication
- Time management
- Coaching and mentoring
- Delegating assignments and tasks
- Work Planning and Prioritization
- Training and onboarding
- Control inventory costs
Timeline
Food and Beverage Manager
Wawa Food Markets
12.2017 - Current
Server
Cracker Barrell Old Country Store
03.2015 - 02.2016
Certified Nursing Assistant
Visiting Angels Living Assistance Services
02.2015 - 12.2017
Sandwich Artist
SUBWAY®Restaurants
04.2012 - 08.2015
Some College (No Degree) - Nursing
Delaware Technical Community College