Amanda Morse
Owings Mills
Summary
Dynamic professional with a proven track record at Rita's Ice, excelling in customer service and team leadership. Skilled in strategic planning and data collection, I fostered a positive environment that enhanced team performance and customer satisfaction. My adaptability and motivational coaching style empowered colleagues and athletes alike to achieve their full potential.
Overview
3
3
years of professional experience
Work History
Women's Volleyball Assistant Coach
Wicked Northeast Volleyball Club
10.2024 - Current
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhance confidence and strengthen court skills.
- Encouraged athletes to find creative solutions to problems and maintain motivation.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed relationships with athletes to provide ongoing support and encouragement.
- Utilized various coaching techniques to maximize success.
- Provided guidance to athletes in overcoming challenges and identifying opportunities.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Researched and implemented new training methods and technologies to increase athleticism.
Ice Maker, Closer, Opener
Rita's Ice
06.2022 - 07.2024
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recorded pertinent data into company's digital database to document materials used and products created.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Communicated with team members to guarantee continuous production of correct product at high quality levels with minimal wasted time and materials.
- Facilitated seamless transition for next shift by organizing and restocking essential supplies.
- Enhanced team morale and productivity by consistently opening store on time and preparing workstations for day's tasks.
- Optimized inventory management during opening hours, preparing for peak sales periods.
- Prioritized workloads depending upon project specifications and deadlines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Pursuing Degree And Doctorate in Physical Therapy - Exercise Science, Doctorate of Physical Therapy
Husson University
Bangor, ME05-2030
Chapelgate Christian Academy
Marriottsville, MDSkills
- Verbal and written communication
- Motivational leadership style
- Strategic planning
- Individualized coaching
- Skills assessments
- Data collection
- Upselling strategies
- Customer service
- Problem-solving
- Multitasking
- Adaptability and flexibility
Timeline
Women's Volleyball Assistant Coach
Wicked Northeast Volleyball Club
10.2024 - Current
Ice Maker, Closer, Opener
Rita's Ice
06.2022 - 07.2024
Pursuing Degree And Doctorate in Physical Therapy - Exercise Science, Doctorate of Physical Therapy
Husson University
Chapelgate Christian Academy
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