Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Amanda Parsons

Chestertown,MD

Summary

Motivated business professional bringing 2 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Owner/Home Childcare Provider

Self-employeed
04.2023 - Current
  • Established strong client relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
  • Consulted with clients to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Adhered to and maintained Maryland Childcare Registration Certificate.
  • Continuously updated knowledge on early childhood education best practices through professional development workshops attended regularly throughout my career as a Home Childcare Provider.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented activities and behaviors to track progress and identify areas for improvement.
  • Implemented consistent routines for naptime, mealtime, and playtime, creating a structured environment conducive to learning.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.
  • Enhanced child development by implementing age-appropriate educational activities and playtime.
  • Encouraged and supported self-help skills to establish independence.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.
  • Manage approximately 20 emails and 5 calls per day.
  • CPR/AED First Aid Certified

Personal Lines Insurance Sales Agent

State Farm
04.2019 - 01.2023
  • Developed strong relationships with clients, leading to increased referrals and business growth.
  • Maintained detailed records of client interactions using medical records software, supporting seamless communication among team members and timely follow-up actions when needed.
  • Diversified product offerings through partnerships with multiple carriers, giving clients a broader range of coverage options to choose from.
  • Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
  • Implemented effective lead generation strategies, resulting in new business opportunities and a higher closing ratio.
  • Attended industry conferences and training sessions regularly to stay current on market trends and emerging products, enhancing the ability to serve clients effectively.
  • Evaluated and updated policyholder information regularly, ensuring accurate premiums and avoiding potential coverage gaps.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Collected premiums on or before effective date of coverage.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Designed presentations and marketing materials to promote insurance products.
  • Managed approximately 40 and emails from customers per day.

Front Office Manager

Luminis Health
03.2018 - 04.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Created, prepared, and delivered reports to various departments.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Oversaw daily operations of front desk, ensuring all patient interactions were handled with high professionalism, including interactions over the phone with a high call volume of approximately 100 phone calls a day.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Medical Front Office Coordinator

University Of Maryland Medical System
01.2010 - 03.2018
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
  • Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
  • Handled high call volumes of approximately 100 phone call and emails per day with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
  • Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
  • Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
  • Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
  • Conducted thorough insurance verifications for accurate billing and reduced claim denials.
  • Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
  • Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
  • Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

High School Diploma -

Bowie High School
Bowie
06.2005

Skills

  • Client support
  • Client engagement
  • Detail-oriented approach
  • Goal-oriented professional
  • Innovative mindset
  • Goal setting
  • Customer retention

Accomplishments

  • Successfully operated a fully licensed home daycare business for 2 years, maintaining 100% compliance with state regulations.
  • Managed all aspects of business operations, including budgeting, invoicing, enrollment, and parent communications.
  • Grew the business from 2003 to 2005 full-time clients through word-of-mouth referrals and local marketing.
  • Maintained a consistent waitlist due to reputation for quality care and professionalism.
  • Achieved 100% client retention rate year over year.
  • Developed strong relationships with parents and guardians.
  • Managed all scheduling, payments, and communication using tools such as Google Workspace and Lillo.
  • Tracked child attendance, immunization records, and incident reports with digital tools and organized systems.
  • Designed flyers, newsletters, and social media posts to promote the daycare and communicate with families.
  • Designed parent contracts, handbooks, and daily communication logs to improve transparency and support.
  • Developed and implemented structured daily schedules with age-appropriate learning, play, and rest activities.
  • Designed lesson plans aligned with early childhood education standards and milestones which included sensory, literacy, and motor skills to support child development.
  • Passed all state licensing inspections with zero violations.
  • Maintained up-to-date certifications in CPR, First Aid, and mandated reporter training.
  • Created and enforced safety protocols for indoor and outdoor activities, illness prevention, and emergency preparedness.

Certification

  • Current Maryland Home Childcare Registration Certificate.
  • Multiple Maryland approved early childhood continued education certificates.
  • CPR/ AED First Aid certified.

Languages

English
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Music
  • I enjoy helping others and giving back to the community
  • Camping
  • Animal Care

Timeline

Business Owner/Home Childcare Provider

Self-employeed
04.2023 - Current

Personal Lines Insurance Sales Agent

State Farm
04.2019 - 01.2023

Front Office Manager

Luminis Health
03.2018 - 04.2019

Medical Front Office Coordinator

University Of Maryland Medical System
01.2010 - 03.2018

High School Diploma -

Bowie High School

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Amanda Parsons