AMANDA SHUMAKER
Highland
Summary
Results-driven professional with a strong background in customer service and team leadership. Proven ability to enhance service quality and drive team productivity through effective training and communication.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Blow Fish Poke
Clarksville, MD
09.2022 - 05.2026
- Supervised daily operations to enhance team productivity and service quality.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Coordinated inventory management processes, ensuring optimal stock levels and reducing waste.
- Analyzed customer feedback to identify service improvements and refine menu offerings.
- Coordinated daily operations of food and beverage service to ensure seamless guest experiences.
- Assisted in developing and implementing training programs for staff, enhancing service quality and efficiency.
- Monitored inventory levels, ensuring timely replenishment to maintain optimal stock for services.
Customer Service Representative
Gunkels Home Improvements
Highland, MD
06.2008 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely fulfillment and accurate delivery of products.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Atholton High School
Columbia, MDSkills
- Customer service
- Money handling
- Team leadership
- Food preparation
- Training New employees
Timeline
Assistant Manager
Blow Fish Poke
09.2022 - 05.2026
Customer Service Representative
Gunkels Home Improvements
06.2008 - 12.2015
High School Diploma -
Atholton High School