Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Sigley

Westminster

Summary

Experienced front desk operator with comprehensive experience in reception management. Proven ability to streamline front desk operations and enhance client satisfaction through effective communication and problem-solving. Reliable team player who adapts to evolving needs, ensuring seamless collaboration and outstanding results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Reception Manager

Spa Fiorella
12.2015 - Current
  • Managed reception operations, ensuring seamless guest check-in and appointment scheduling.
  • Developed and implemented training programs for front desk staff, enhancing customer service skills.
  • Oversaw daily administrative tasks, maintaining organized records of client interactions and services provided.
  • Collaborated with management to create promotional materials, increasing brand awareness within the community.
  • Coordinated special events and promotions, boosting client engagement and retention rates through targeted initiatives.
  • Ensure providers have a clean and well supplied work environment.
  • Order, Intake and Organize Retail Products.

Cashier Floor Supervisor

BJ's Wholesale
04.2012 - 12.2015
  • Supervised daily operations of cashier team, ensuring efficient service and adherence to company policies.
  • Trained new cashiers on register systems, customer service protocols, and checkout procedures.
  • Assisted in developing shift schedules, optimizing staff allocation for peak hours and minimizing wait times.
  • Assisted customers with membership and general questions.

Education

Mount De Sales Academy
Catonsville, MD

Shepherd University
Shepherdstown, WV

Skills

  • Create Learning Activities
  • Create Engaging Learning Environment
  • Strong Problem Solving Skills
  • Excellent Communication Skills
  • Excellent Organizational Skills
  • Leadership Skills
  • Team Collaboration
  • Confident Decision Maker
  • Conflict Resolution
  • Empathy
  • Strong Attention to Detail
  • Critical Thinking Skills

Certification

  • Archdiocese of Baltimore,VIRTUS,Baltimore Protecting God's Children Maltreatment Awareness-October 8,2018
  • Archdiocese of Baltimore,VIRTUS, Mandated and Ethical Reporter-September 12,2023
  • Archdiocese of Baltimore,VIRTUS,Sexual Harassment Prevention-October21, 2024
  • Maryland Department of Education, Basic Health and Safety-October 17,2024

Timeline

Reception Manager

Spa Fiorella
12.2015 - Current

Cashier Floor Supervisor

BJ's Wholesale
04.2012 - 12.2015

Mount De Sales Academy

Shepherd University

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Amanda Sigley