Amanda Y. Scott
Temple Hills
Summary
Dynamic security professional with extensive experience at Centerra Group, excelling in emergency response and crisis management. Proven ability to enhance safety protocols and mitigate risks through effective access control and situational awareness. Strong interpersonal skills foster collaboration with law enforcement, ensuring a secure environment for all personnel. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
9
9
Certifications
Work History
Protective Security Officer
Centerra Group
01.2020 - Current
- Provided exceptional customer service to government employees and visitors, addressing concerns promptly and professionally.
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Ensured the safety of all government personnel by assisting in emergency evacuations and coordinating with first responders.
- Managed access control systems effectively, granting or denying entry based on appropriate authorization levels.
- Improved communication within the security team by participating in daily briefings and providing detailed incident reports.
Security Console Operator
Paragon Systems
02.2013 - 07.2019
- Mitigated risks associated with unauthorized entry attempts through prompt identification and resolution of any breaches in perimeter security.
- Maximized efficiency of daily operations by creating detailed shift reports highlighting significant activities during each watch period for review by management.
- Responsibilities included report writing, keeping daily logs and monthly logs of all activities. Using General Service administration high optic Central Monitoring Systems (CMA). Utilizes a multiple-position computerized switchboard to process incoming calls and requests for information. Communication with PSO’s for all emergencies needed. Respond quickly to critical situations. Enforce client procedures, regulations, and standards.
- Ensured a safe environment by performing regular security checks and identifying potential risks.
- Demonstrated commitment to professional development through participation in ongoing training and certification opportunities related to security console operations.
- Enhanced security by monitoring and controlling access to facilities and responding to emergencies promptly.
Protective Security Officer
American Security Programs
Washington
11.2016 - 10.2018
- Monitored access points, ensuring compliance with security protocols and procedures.
- Conducted routine patrols to detect and deter suspicious activities on premises.
- Responded to incidents, implementing emergency response plans effectively.
- Collaborated with local law enforcement to enhance security measures and response strategies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Government Security Command Center Operator
American Security Programs
11.2016 - 10.2018
- Executed day-to-day functions of command center.
- Provided security services, to report all incidents that took place. Monitoring and surveillance all camera feed using Centralized Area Video Surveillance System (CAVSS).
- Executed day-to-day functions of command center.
- Prepare reports of data statistics and other information and relay to the proper place. Organize data into files and departments for easy access and organization. Answer calls and direct customers and visitors to the correct location within the facility.
- Receive and complete a list of daily tasks staying aware of other tasks not on the list.
- Train new Console Operators on all job responsibilities.
- Managed a multi-line telephone switchboard with both live and automated answering services.
- Communicate with supervisors and computer technicians regarding problems or needs.
- Assisted in the development of command center protocols to ensure consistency in operations.
Contract Armed Security Supervisor
Coastal International Security
Alexandria
04.2011 - 12.2014
- Supervised security personnel, ensuring adherence to protocols and maintaining high safety standards.
- Developed and implemented training programs for new hires, enhancing team performance and compliance.
- Conducted regular site assessments to identify vulnerabilities and improve security measures.
- Coordinated emergency response procedures, ensuring efficient communication among team members during incidents.
- Managed scheduling and resource allocation, optimizing staff deployment across various sites for maximum coverage.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
Armed Security Officer
DTM Corporation
Suitland
10.2008 - 08.2012
- Monitored premises to ensure compliance with safety and security protocols.
- Conducted regular patrols to deter and detect suspicious activities.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Established access control measures, ensuring thorough verification of personnel and visitor identification.
- Maintained detailed incident reports to support investigations and enhance security practices.
- Greeted guests courteously, fostering a welcoming atmosphere while prioritizing safety.
- Patrolled premises by vehicle, bicycle, and foot to uphold security standards.
- Prevented unauthorized access by enforcing strict entry protocols and checking identification.
Armed Security Supervisor
Ares Group
Alexandria
06.2007 - 09.2010
- Supervised armed security officers to enforce strict adherence to protocols and policies.
- Conducted regular security assessments, identifying vulnerabilities and mitigating risks.
- Developed training programs on emergency response and safety procedures for staff.
- Coordinated communication between security teams and law enforcement during incidents.
- Prevented unauthorized access through vigilant monitoring of perimeter fencing and CCTV systems.
- Managed access control systems, granting entry only to authorized individuals.
- Maintained confidentiality to protect sensitive information from harmful release.
- Wrote detailed reports on visitors, incidents, and resolutions for record-keeping.
Government Security Officer
Sectek Protective Services
Washington
09.2004 - 06.2007
- Monitored security systems to ensure prompt response to threats and incidents.
- Conducted regular patrols to deter unauthorized access on premises.
- Collaborated with local law enforcement during emergencies to strengthen safety protocols.
- Developed and implemented security procedures, enhancing operational efficiency and incident response.
- Acted swiftly in emergencies to minimize damage and injury risks.
- Maintained a safe environment through continuous risk assessments and threat analyses.
- Screened individuals to prevent prohibited items from entering restricted areas.
- Executed security policies, calmly escorting non-compliant individuals out of the building.
Security Console Operator
National Institutes of Health (N.I.H)
08.1999 - 09.2004
- Performing tasks from checklist on daily monitoring and console operation.
- Conducted thorough incident investigations and prepared detailed reports for management review.
- Developed strong relationships with local authorities, fostering mutual cooperation when addressing emergencies.
- Operating multi telephone systems. Operating radio; use multi-channel communications between the NIH law enforcement and responding officers.
- Responsibilities included report writing, keeping daily logs and monthly logs of all activities. Resolve incidents.
- Maintained vigilance over facility grounds, identifying potential hazards or breaches in security protocol.
- Implemented preventative maintenance schedules for surveillance equipment, minimizing technical issues hindering operations.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.
- Managed shift handovers effectively, ensuring accurate information transfer between operators.
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
Education
Bachelor of Science - Finance & Accounting
Strayer University
Washington, DC06-2024
Associate of Arts - General Studies
Strayer University
Washington, DC06-2024
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD06.1999
Skills
- Emergency procedures and response
- Systems monitoring
- Situational awareness
- Alarm monitoring
- Radio and telephone communication
- Network monitoring
- Incident response and reporting
- Security operations
- Crisis management
- Intrusion detection
- Public safety
- Firearms proficiency
- First aid and CPR certification
- Access control management
- Defensive tactics
- Active shooter response
- Customer service
- Multitasking skills
- Critical thinking
- Organizational skills
- Computer proficiency
- Task delegation
- Interpersonal skills
Certification
Virginia DCJS Firearm
Timeline
Protective Security Officer
Centerra Group
01.2020 - Current
Protective Security Officer
American Security Programs
11.2016 - 10.2018
Government Security Command Center Operator
American Security Programs
11.2016 - 10.2018
Security Console Operator
Paragon Systems
02.2013 - 07.2019
Contract Armed Security Supervisor
Coastal International Security
04.2011 - 12.2014
Armed Security Officer
DTM Corporation
10.2008 - 08.2012
Armed Security Supervisor
Ares Group
06.2007 - 09.2010
Government Security Officer
Sectek Protective Services
09.2004 - 06.2007
Security Console Operator
National Institutes of Health (N.I.H)
08.1999 - 09.2004
Bachelor of Science - Finance & Accounting
Strayer University
Associate of Arts - General Studies
Strayer University
High School Diploma -
Fairmont Heights High School