Amar James
Riverdale Park
Summary
Skilled business intelligence leader with strong ability to manage data-driven projects and drive strategic insights. Known for fostering team collaboration and delivering impactful results. Expertise in data analysis, reporting, and visualization tools, combined with flexible approach to evolving business needs. Reliable and focused on achieving high standards in every endeavor.
Overview
32
32
years of professional experience
Work History
Senior Manager, Business Intelligence
Verizon
12.2006 - Current
- Wireline and Wireless Support.
- Led cross-functional teams to develop data-driven strategies enhancing operational efficiency.
- Implemented advanced analytics tools optimizing reporting accuracy and decision-making processes.
- Mentored junior analysts in best practices for data reporting.
- Drove initiatives that streamlined data collection processes, reducing time spent on report generation.
- Collaborated with stakeholders to define business intelligence objectives aligning with corporate goals.
- Evaluated emerging technologies to enhance data analysis capabilities and drive strategic insights.
- Established governance frameworks ensuring data integrity and compliance across business units.
- Presented actionable insights to executive leadership, influencing key business decisions and strategies.
- Reduced operational costs by identifying inefficiencies through detailed data analysis, enabling resources reallocation towards high-impact projects.
Operations Manager
Verizon
03.2002 - 12.2006
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed training programs to upskill staff and foster a culture of continuous improvement.
- Analyzed performance metrics to identify areas for process optimization and increased productivity.
- Oversaw daily operations, maintaining compliance with regulatory standards and internal policies.
Engineering Manager
Verizon
04.1994 - 02.2002
- Lead telecom operations supporting Local and LD services across multiple states.
- Co-managed installation and maintenance of fiber, wireless, and copper infrastructure for enterprise systems.
- Directed a team of 5 telecom supervisors and technicians, boosting SLA compliance.
- Coordinated with major carriers to negotiate contracts and resolve escalated technical issues.
- Ensured network compliance with E911, FCC regulations, and internal security policies.
Education
No Degree - Business Administration And Management
Saint Petersburg College
Saint Petersburg FloridaSkills
- Business Intelligence Strategy & Roadmapping
- Data Analytics
- Data Warehousing & ETL
- Team Leadership & Stakeholder Management
- KPI Development & Performance Analytics
- SQL, Oracle
- Power BI
- Cloud Platforms: Oracle, GCP
- Data Governance & Quality Management
- Predictive Modeling
- Agile Project Management
Timeline
Senior Manager, Business Intelligence
Verizon
12.2006 - Current
Operations Manager
Verizon
03.2002 - 12.2006
Engineering Manager
Verizon
04.1994 - 02.2002
No Degree - Business Administration And Management
Saint Petersburg College