Amara G. Alexander
Potomac,MD
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining professional attitude. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills. Seeking to transition into new fields, leveraging skills in effective communication and team collaboration.
Overview
10
10
years of professional experience
Work History
Server
Hunter's Bar and Grill
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Gringos and Mariachis
01.2021 - 2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Responding to complaints and helping to resolve them
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Checking take-out orders and handing them off to customers or couriers
Babysitter
01.2015 - 2023
- Caring for children ranging from ages 5-10
- Organized fun activities and games to keep children engaged and entertained.
- Cared for children by preparing meals and providing snacks.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Adapted to children's moods and needs to provide emotional support.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Bachelor of Arts - Biology, Dance
College of Charleston
Charleston, SC05-2027
High School Diploma -
Academy of The Holy Cross
Kensington, MD06-2023
Skills
- Exceptional customer service
- Strong work ethic
- Active Listening
- Effective multitasking
- Point of Sales system
- Proficient in using Microsoft Tools (Powerpoint, Word, Excel)
- Proficient in using Google Tools (Docs, Drive, Sheets)
- Patience and empathy
- Problem-solving
- Time management
- Reliability
Traits
- Honest
- Dependable
- Dedicated
- Patient
- Personable
Choreography
I have choreographed multiple pieces of dance, ranging from musicals to showcases and concerts between the ages of 10-18. I have been choreographing since 2019, and since 2024, I have begun choreographing professionally.
Timeline
Server
Hunter's Bar and Grill
06.2024 - Current
Hostess
Gringos and Mariachis
01.2021 - 2024
Babysitter
01.2015 - 2023
Bachelor of Arts - Biology, Dance
College of Charleston
High School Diploma -
Academy of The Holy Cross
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