Amarrah Clemons
Suitland
Summary
Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Committed to enhancing customer experiences through service-oriented behaviors, understanding customer needs, and delivering tailored solutions that foster loyalty. Adept at building strong relationships and efficiently resolving issues to ensure satisfaction. Passionate about driving positive outcomes and contributing to team success in dynamic environments.
Overview
5
5
years of professional experience
Work History
News Quality Analyst (Remote)
Welocalize, Inc
02.2024 - 04.2025
- Checks news content to ensure established quality standards
- Identifies and reports errors, inconsistencies, and outdated information in the news content
- Makes new recommendations for product and content improvement
- Works together in a team setting to address concerns and questions
- Fact checks information for accuracy presented in news articles
- Analyzes data to better understand the impact of quality issues on user engagement and satisfaction
Assistant Director
Kiddie Academy
05.2023 - 08.2023
- Maintained schedules for all staff and Aids
- Interviewed potential employees through resume submissions and qualifications
- Scheduled and conducted virtual or in-person tours for incoming families and satisfied enrollment inquiries
- Organized educational events/programs for the surrounding community
- Responded to billing/subsidy/scholarship intakes through email or incoming mail
- Adhered to all licensing and state policies for thorough facility operations
- Filed paperwork for students, parents, and staff
- Provided innovative ideas and planning points to supervisory staff
- Interacted and works well in a teamwork setting while establishing rapport with others
Talent Acquisition Specialist
The Goddard School
02.2022 - 04.2023
- Served as the point of contact for all general external communication.
- Identified candidates through multiple sources including employee referrals, social networking sites (i.e. LinkedIn), sister schools and networking
- Prepared presentations and binders with candidates’ qualifications to review with directors
- Evaluated, interviewed and selected candidates for open positions
- Managed company wide sourcing campaigns through networking events, social media, and job boards.
- Established positive experience for candidates by being the initial contact, moving candidates through the recruitment process, prescreening, and maintaining the recruitment pipeline.
- Established and maintained a great relationship with candidates in order to ensure both the company and candidates feel supported.
- Scheduled and conducted onsite and virtual interviews and meetings
Recruitment Specialist
Green Day Village Day School
08.2021 - 02.2022
- Served as the point of contact for all general external communication
- Responsible for scouting, screening and interviewing qualified child care professionals
- Helped establish new and innovative strategies to improve recruiting methods
- Stayed current on new inventory, promotions, and trainings
- Knowledgably communicated company protocols, incentives, and policies
- Created and managed calendar of special events, learning, and recreational activities
HR Generalist / Sales Administrator
Enterprise Car Sales
01.2020 - 07.2021
- Recognized as “Top 10 Achiever” for reaching monthly sales goals
- Consistently scheduled appointments and closed rental agreements, which included promoting and selling rental insurance packages and vehicle upgrades
- Filed accident claims, communicating regularly with insurance companies
- Assigned primary responsibilities based on demonstrated skills, experience, and workflow requirements, given the opportunity for cross-training
- Demonstrated sound reasoning and judgment
- Possessed analytical skills and the ability to present solutions to issues in a concise manner to varying levels of leadership
- Demonstrated influencing, coaching and relationship building skills
- The ability to make strong employee relations, strong communication skills
- Demonstrated positive interpersonal skills with the ability to adjust styles as needed to develop effective relationships with all levels of leadership, employees and peers locally and virtually
- Working knowledge of Microsoft Office products
- Self-motivated and resourceful with focus on action closure
- Advocated for the company’s culture and values, partnering with business leaders on strategic human resource initiatives
- Solved complex organizational challenges and was an integral part of the leadership team
- Analyzed data and developed innovative solutions to support and execute JRN Enterprise’s values and missions
- Provided strategic and sustainable human capital solutions aligned to the corporate strategy
Education
B.S. - English
Towson University
Towson, MDSkills
- Project management
- Development team collaboration
- Inbound and outbound calling
- Adaptability and flexibility
- Multi-line phone talent
- Live chat support
- Microsoft office expertise
- Active listening
- Multi-task management
- Time management
- Dispute resolution
- Spreadsheets
- Administrative support
- Multitasking and organization
- Customer service
LANGUAGE
English – Fluent/Experienced
Timeline
News Quality Analyst (Remote)
Welocalize, Inc
02.2024 - 04.2025
Assistant Director
Kiddie Academy
05.2023 - 08.2023
Talent Acquisition Specialist
The Goddard School
02.2022 - 04.2023
Recruitment Specialist
Green Day Village Day School
08.2021 - 02.2022
HR Generalist / Sales Administrator
Enterprise Car Sales
01.2020 - 07.2021
B.S. - English
Towson University