Amaya Stevens
Aberdeen
Summary
Dynamic office manager with proven expertise at Harmony Counseling Center, excelling in schedule coordination and policy implementation. Recognized for enhancing patient interactions and streamlining operations. Strong communication skills and meticulous attention to detail drive efficiency and improve service quality. Committed to fostering a positive environment while ensuring compliance and operational excellence.
Overview
5
5
years of professional experience
Work History
Receptionist/Manager
Harmony Counseling Center
White Marsh
10.2023 - Current
- Manage day-to-day operations of the office.
- Manage the administrative schedule and hours.
- Manage providers' schedules.
- Manage the EMR system.
- Inventory control and ordering.
- Process mail and daily bank deposits.
- Copayment collections.
- Interact with patients, and address their concerns.
- Insurance verification.
- Review, manage, and implement new office policies and procedures.
Housekeeper
Crestline Hotels
Aberdeen
08.2022 - 05.2023
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Changed bed linens and towels, tidied up rooms.
Cashier
ShopRite
Belcamp
11.2019 - 08.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD05-2021
Skills
- Office management
- Schedule coordination
- Insurance verification
- Policy implementation
- Customer service
- Inventory control
- Communication skills
- Conflict resolution
- Time management
- Attention to detail
- Scheduling and calendar management
- Report writing
Timeline
Receptionist/Manager
Harmony Counseling Center
10.2023 - Current
Housekeeper
Crestline Hotels
08.2022 - 05.2023
Cashier
ShopRite
11.2019 - 08.2021
High School Diploma -
Aberdeen High School
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