Overview
Work History
Education
Skills
Timeline
Generic

Amber Asbury

Hagerstown,MD

Overview

2026
2026
years of professional experience

Work History

Logistics Coordinator

Titus Transportation
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.

Notification coordinator

United Health Care
02.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Kept high average of performance evaluations.

Customer Care Professional / Subject Matter Expert (SME)

Optum Maryland Behavioral Health
09.2021 - 02.2023


  • Abide by HIPAA compliance
  • Utilize time management skills to determine which tasks should take precedence over others
  • Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
  • Contributed to process improvement initiatives within the department, identifying opportunities for increased efficiency or enhanced service delivery methods.
  • Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
  • Served as a reliable resource for colleagues by readily offering assistance and support when needed, demonstrating strong teamwork skills.
  • Utilized CRM software proficiently to track customer interactions accurately, ensuring seamless handover of cases between team members when necessary.
  • Surpassed performance metrics in key areas such as average handle time, quality assurance scores, and resolved cases per day.
  • Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.

Service Representative

Patriot Federal Credit Union
05.2019 - 05.2020


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.

Pharmacy Technician Specialist

Trivergent Health Care Alliance
10.2016 - 05.2019


  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Conducted thorough audits for expired medications, minimizing risk to patients and ensuring regulatory compliance.
  • Optimized workflow through effective prioritization and multitasking in high-volume settings.
  • Streamlined pharmacy operations by effectively managing inventory levels and maintaining accurate records.
  • Maintained clean and organized work environment, adhering to strict hygiene standards for optimal safety.
  • Ensured proper storage of medications to maintain quality and potency, reducing potential waste.
  • Managed drug inventory efficiently by rotating stock regularly and monitoring expiration dates closely.
  • Supported pharmacists in the preparation of compounded medications for individualized treatments.
  • Participated in continuing education programs to stay current on industry trends, regulations, and best practices.
  • Safeguarded patient privacy by strictly adhering to HIPAA guidelines at all times during processing transactions or consultations.

Pharmacy Technician

CVS Pharmacy
11.2015 - 10.2016


  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.

Assistant Customer Service Manager

Foodlion
01.2012 - 01.2016


  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problemsolving.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Human Services

Liberty University
Lynchburg, VA
12-2025

High School Diploma -

Williamsport High School
Williamsport, MD
06-2011

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Punctual and dependable
  • Client relations
  • Multitasking and organization
  • Data entry
  • Relationship building

Timeline

Notification coordinator

United Health Care
02.2023 - Current

Customer Care Professional / Subject Matter Expert (SME)

Optum Maryland Behavioral Health
09.2021 - 02.2023

Service Representative

Patriot Federal Credit Union
05.2019 - 05.2020

Pharmacy Technician Specialist

Trivergent Health Care Alliance
10.2016 - 05.2019

Pharmacy Technician

CVS Pharmacy
11.2015 - 10.2016

Assistant Customer Service Manager

Foodlion
01.2012 - 01.2016

Logistics Coordinator

Titus Transportation

Bachelor of Science - Human Services

Liberty University

High School Diploma -

Williamsport High School

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Amber Asbury