Amber Hagin
Waldorf
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
Work History
Cashier
Macy's
Waldorf
11.2016 - 08.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Old Navy
Waldorf
06.2015 - 08.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
Sales Associate
White House Black Market
Oxon Hill
06.2014 - 08.2015
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Host
Eggspectation
Silver Spring
07.2013 - 08.2015
- Contributed to team efforts by accomplishing related tasks as needed.
- Inspected dining areas for any damages or defects.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
Sales Representative
J.Crew
Washington
06.2013 - 06.2014
- Analyzed market trends to identify potential sales opportunities.
- Managed inventory levels by ordering sufficient stock for each account.
- Greeted customers and provided product information.
- Worked collaboratively with colleagues to achieve common goals within the store environment.
Education
Master of Arts - Strategic Communications
American University
Washington, DC05-2020
Bachelor of Arts - Mass Communications
St. Augustine's University
Raleigh, NC05-2017
Skills
- POS systems
- Payment processing
- Inventory management
- Customer inquiries
- Telephone etiquette
- Customer service
- Team collaboration
- Effective communication
Timeline
Cashier
Macy's
11.2016 - 08.2018
Cashier
Old Navy
06.2015 - 08.2017
Sales Associate
White House Black Market
06.2014 - 08.2015
Host
Eggspectation
07.2013 - 08.2015
Sales Representative
J.Crew
06.2013 - 06.2014
Master of Arts - Strategic Communications
American University
Bachelor of Arts - Mass Communications
St. Augustine's University
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