Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Koplow

Rockville

Summary

Offering blend of strong interpersonal skills and proactive approach to managing tasks, eager to learn and grow in the guest services environment. Brings background in customer service and project coordination, ensuring smooth operations and effective communication. Ready to use and develop organizational and communication skills in any Guest Services role.

Overview

15
15
years of professional experience

Work History

Office Operations and Property Manager

Roanoke Builders LLC
01.2015 - Current

-Coordinated renovation of historic properties.
-Co-managed Evergrand Inn LLC.

-General office operations and bookkeeping for small renovation firms.
-Coordinated supply-chain for renovations and new construction.
-Scheduled and ensured timely workflows; checked on accuracy of crew time accounting.
-Participated in advertising and interviews with staff.
-Bookkeeping for firm and liaison with CPA.
-Maintained material and equipment inventories.
-Participated in evaluation of properties offered for renovation.
-Liaison with two institutional and two private financing sources.
-Jan 2023: Continued with ROANOKE BUILDERS LLC working, remotely from Rockville, Maryland, on bookkeeping and scheduling.

Residential Property Manager

HOUSING NEAR UMD
10.2009 - 12.2014

Resident manager of five-unit rental house in which I earned and still hold an ownership share interest.

-Negotiated terms of rental leases; developed rental policies and contracts based on experience.

-Practiced salesmanship in promoting annual leases.

-Developed skill in advertising and selecting media.

-Prepared lease, inventory, and tax forms working with CPA and attorney, formalizing business operations which had heretofore been ad-hoc.

-Honed proficiency in diplomacy and human relations ensuring that house rules were kept, and adjudicated issues among tenants.

-Occasionally handled evictions in landlord-tenant courts.

Performed preliminary evaluation of rental investment opportunities.

Research Assistant

Montgomery Brothers Inc.
03.2013 - 09.2013

-Learned reading of corporate financial filings and stock records to locate and succinctly report data sought by professional staff.
-Learned complex compliance requirements for operation of regulated financial business, and implemented these through new or modified procedures as ongoing task.
-Independently researched firms and financial sectors toward analyses of anticipated earnings for consideration by professional staff.
-Streamlined office procedures, developed marketing brochures, designed website updates, brought document management and retention into compliance with regulatory requirements.
-Participated in professional training on behalf of firm in use of new specialized financial software and in retraining to other office staff.

Bureau of Oceans and Environmental Affairs Intern

U.S. Department of State
09.2012 - 12.2012

-Researched environmental statistics for official departmental releases and responses.
-Prepared environmental talking points and presentation materials for departmental staff.
-Organized cross-referencing system for environmental files; www.ipbes.net.
-Worked largely independently on extensions to important environmental programs.
-Directed environmental correspondence to appropriate staff members.

Education

Master of Public Administration (MPA) - Public And Nonprofit Management

University of Baltimore
Baltimore, MD
12-2015

Bachelor of Science (BS) - Environmental Science And Policy

University of Maryland
MD
12-2012

Associate of International Business (AA) - Business

Montgomery College
Rockville, MD
12-2009

Skills

  • Customer service-focused
  • Staff management
  • Administrative support
  • Business development
  • Marketing and advertising
  • Contract negotiation

Timeline

Office Operations and Property Manager

Roanoke Builders LLC
01.2015 - Current

Research Assistant

Montgomery Brothers Inc.
03.2013 - 09.2013

Bureau of Oceans and Environmental Affairs Intern

U.S. Department of State
09.2012 - 12.2012

Residential Property Manager

HOUSING NEAR UMD
10.2009 - 12.2014

Master of Public Administration (MPA) - Public And Nonprofit Management

University of Baltimore

Bachelor of Science (BS) - Environmental Science And Policy

University of Maryland

Associate of International Business (AA) - Business

Montgomery College
Amber Koplow