Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber M. Daly

Crofton

Summary

Enthusiastic and detail-oriented salon professional with over 5 years of customer service and spa support experience.

Professional with solid experience in guest services, prepared to enhance guest experience and ensure satisfaction. Skilled in problem-solving, communication, and hospitality, with a strong focus on team collaboration and achieving results. Reliable and adaptable, thriving in dynamic environments and meeting changing needs with ease. Known for delivering exceptional service and fostering positive guest interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Maryland Live! Spa
08.2023 - Current
  • Set up and restocked retail area, completed inventory counts.
  • Managed guest check-ins and check-outs using POS system.
  • Handled all guest and employee complaints and tracked resolutions.
  • Answered emails and phone inquiries professionally and promptly.
  • Utilized Excel for scheduling and tracking supplies.

Shampoo Assistant / Call Center Representative

Robert Andrew Salon & Spa
03.2022 - 07.2023
  • Supported stylists with client prep, shampooing, and upselling.
  • Maintained cleanliness in all salon areas.
  • Operated call center, answered appointment and service inquiries.

Shampoo Assistant

Mixed Elements Salon & Spa
07.2021 - 08.2021
  • Prepared workstations, greeted clients, and maintained laundry duties.
  • Ensured all guest concerns were communicated to stylists.

Cashier

Giant Food
02.2020 - 03.2020
  • Assisted customers with purchases and promoted loyalty programs.
  • Handled cash transactions with attention to counterfeit detection.

Shampoo Technician

Hair By Ell
12.2018 - 02.2020
  • Scheduled appointments and managed client records.
  • Maintained salon cleanliness and organized inventory.
  • Communicated upselling opportunities to stylists.

Education

High School Graduate -

South River Highschool
Edgewater, MD
05-2022

Skills

  • Customer Service
  • POS Systems
  • Microsoft Excel
  • Spa & Salon Support
  • Appointment Scheduling
  • Communication
  • Inventory Management
  • Conflict Resolution
  • Strong organization
  • Basic accounting
  • Front desk management
  • Personal care product sales
  • Reservation management

Certification

  • Doctor Dennis Gross Training
  • FarmHouse Fresh Training
  • Hydrafacial phone etiquette and sales training
  • ServSafe certified since 2023
  • Comfort Zone Training

Timeline

Guest Services Associate

Maryland Live! Spa
08.2023 - Current

Shampoo Assistant / Call Center Representative

Robert Andrew Salon & Spa
03.2022 - 07.2023

Shampoo Assistant

Mixed Elements Salon & Spa
07.2021 - 08.2021

Cashier

Giant Food
02.2020 - 03.2020

Shampoo Technician

Hair By Ell
12.2018 - 02.2020

High School Graduate -

South River Highschool

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Amber M. Daly