Amber Brown
Baltimore
Summary
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in different occupational environments. Brings understanding of basic principles and ability to quickly adapt to new systems and processes and situations. Ready to use and develop communication and problem-solving skills in any role.
Overview
8
8
years of professional experience
Work History
Shift Lead
Wawa Inc
Halethorpe, MD
03.2025 - 02.2026
- Supervised team operations to ensure efficient workflow and high-quality customer service.
- Trained new employees on company policies, procedures, and safety standards.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Implemented process improvements that enhanced service speed and consistency.
- Handled cash and credit payments accurately, ensuring secure financial exchanges.
Daycare Aide
Scribbles Inc
Crownsville, MD
03.2024 - 08.2025
- Supervised daily activities, ensuring child safety and engagement through structured play and learning sessions.
- Assisted in developing age-appropriate lesson plans that fostered cognitive and social growth in children.
- Maintained cleanliness and organization of classroom environments, promoting a healthy, inviting space for children.
- Collaborated with parents to discuss child development progress and address behavioral or educational concerns.
E-Commerce Personal Shopper Lead
Whole Food Market
Annapolis, MD
08.2024 - 01.2025
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Collaborated with store teams to ensure product availability and freshness for online orders.
- Streamlined order fulfillment processes, enhancing efficiency in picking and packing items.
- Mentored new team members on best practices for e-commerce operations and customer engagement.
Assistant Store Manager
Royal Farms
Ferndale, MD
03.2024 - 12.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and operational best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhance product placement, and improve merchandising strategies.
Caregiver
Genisis Health Care
Baltimore, MD
01.2021 - 03.2023
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Monitored health status of residents, promptly reporting changes to nursing staff.
- Developed individualized care plans in collaboration with healthcare professionals.
Warehouse Lead
Kohls Inc
Edgewood, MD
08.2018 - 12.2020
- Oversaw daily warehouse operations to ensure efficiency and productivity within team.
- Trained and mentored new staff on best practices for inventory management and safety protocols.
- Coordinated shipping and receiving processes to optimize workflow and minimize delays.
- Implemented process improvements that enhanced accuracy in order fulfillment and inventory tracking.
Head Cashier
SSA Group
Baltimore, MD
06.2018 - 10.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cash drawer balance through regular audits and reconciliations.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Education
High School Diploma -
Brightwood College
Baltimore, MDNo Degree - Nursing Practice
Anne Arundel Community College
Arnold, MD05.2028
Skills
- Customer service focus
- Conflict resolution
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Respectful and compassionate
- Elderly care
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Classroom management
- Social skills development
- Emotional support
- Behavior improvements
- Educational assistance
Timeline
Shift Lead
Wawa Inc
03.2025 - 02.2026
E-Commerce Personal Shopper Lead
Whole Food Market
08.2024 - 01.2025
Daycare Aide
Scribbles Inc
03.2024 - 08.2025
Assistant Store Manager
Royal Farms
03.2024 - 12.2024
Caregiver
Genisis Health Care
01.2021 - 03.2023
Warehouse Lead
Kohls Inc
08.2018 - 12.2020
Head Cashier
SSA Group
06.2018 - 10.2018
High School Diploma -
Brightwood College
No Degree - Nursing Practice
Anne Arundel Community College