Amber Sylvester
Havre De Grace
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflows and enhancing patient care. Skilled in insurance verification and team collaboration, I successfully improved prescription processing efficiency, ensuring compliance with HIPAA standards. Adept at training staff, I foster a results-driven environment that prioritizes customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Havre, MT
08.2025 - Current
- Processed prescriptions accurately and efficiently, ensuring compliance with regulatory standards.
- Assisted pharmacists in medication preparation and patient consultation to enhance service quality.
- Managed inventory levels, conducting regular stock checks to minimize shortages and overages.
- Maintained clean and organized workspaces following safety protocols and best practices.
Manager
Kid To Kid Bel Air
Bel Air, MD
01.2017 - 05.2025
- Oversee daily operations to ensure efficient workflow and customer satisfaction.
- Train and mentor staff on best practices for inventory management and sales techniques.
- Implement strategies to enhance store layout, improving product visibility and accessibility.
- Analyze sales data to identify trends, informing stock replenishment decisions.
Education
No Degree - Medical Assistant
Harford Community College
Bel Air, MDSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Prescription filling
- Insurance verification
- HIPAA
- Drug inventory control
- Receiving incoming supplies
- Order verification
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Pharmacy Technician
CVS Pharmacy
08.2025 - Current
Manager
Kid To Kid Bel Air
01.2017 - 05.2025
No Degree - Medical Assistant
Harford Community College