Amber Xu

•Oversee daily operational processes to ensure efficient and smooth workflow, including adherence to food safety and hygiene regulations.

•Develop work plans and brand promotion strategies to achieve and ensure stable growth in store revenue and profit targets.

•Properly handle customer complaints and various service disputes, maintain good customer relationships, and improve customer satisfaction.

•Responsible for employee recruitment, scheduling, task allocation, performance monitoring, and providing necessary training and development opportunities.

•Manage inventory levels, coordinate with suppliers to ensure timely supply of raw materials, while controlling costs and reducing waste. Manage membership information and the points system, recording customer preferences and reservations for targeted marketing and customer relationship maintenance.

•Utilize computers for online brand promotion, edit marketing content, and interact with customers on social media platforms.

•Greet customers warmly and arrange suitable seating according to the number of people and their needs.

•Proactively introduce the dishes, hot pot bases, and drinks, and guide customers to use the online ordering system or assist them in placing their orders.

• Serve dishes promptly and accurately, and announce the names of the dishes to the guests; add soup base, pour water, and replace tableware as needed.

•During the customers' meal, pay close attention to their needs, promptly clear empty plates, add drinks, or resolve any unexpected problems.

•Respond proactively to customer complaints and special requests, and report to superiors promptly.

•Be proficient in operating the POS machine and handle various payment methods such as cash, credit cards, and mobile payments.

•Assist the manager in ensuring smooth daily operations of the restaurant, including opening and closing procedures.

•Participate in employee recruitment, scheduling, training, and performance evaluation to ensure efficient teamwork.

•Handle customer reservations, inquiries, and complaints to ensure customer satisfaction and maintain the service quality of the Japanese ramen restaurant.

•Assist in inventory management, stocktaking, and ordering of ingredients, beverages, and supplies to ensure sufficient supplies and control costs.

•Supervise the implementation of food quality and hygiene standards to ensure compliance with ramen restaurant regulations. Assist in planning promotional activities and advertising, which may involve social media management or flyer design.

• Responsible for the overall operation of the store, ensuring strict adherence to all food safety and hygiene regulations.
• Responsible for employee recruitment, daily management, scheduling, and training to improve the team's service quality and operational skills.
• Manage merchandise inventory and materials, conduct regular inventory checks to ensure smooth store operation and reduce waste.
• Properly handle customer complaints and feedback to ensure customer satisfaction and maintain good customer relationships.
• Develop and implement work plans and brand promotion strategies, analyze and evaluate the effectiveness of marketing activities, and achieve store sales targets. Proficient in using ordering and POS systems, and multi-channel integrated systems such as food delivery platforms, to integrate online and offline sales data.
• Use office software such as Excel for detailed inventory records, cost accounting, and the creation of work plans and reports.

•Greet patients who come for slide preparation, report retrieval, or consultation services, providing warm and patient service and answering their questions.

•Answer calls from clinical departments and assist in checking the progress of pathology reports.

•Responsible for the collection, organization, and archiving of various documents and data, including printing and transmitting report slips, ensuring accurate records.

•Assist in the registration, preparation, and packaging of specimens for external delivery, ensuring correct labeling and storage, and assisting the department in inventorying and ordering office supplies and laboratory consumables.

•Follow departmental assignments and complete other ad-hoc tasks, such as assisting in preparing meeting materials and maintaining the cleanliness of the laboratory environment.

• 5 years sales and work experience。 successfully helped a client recover 130,000 RMB, and the client presented us with a banner to express their gratitude.Oversee the bank's daily operations, including branch opening and closing, cash flow management, and ensuring all operations comply with bank policies and regulations. Provide an exceptional customer experience, handle customer inquiries and complaints, resolve complex issues, and build and maintain key customer relationships.
• Develop and execute strategies to achieve sales targets and revenue indicators. Actively promote and cross-sell banking products and services, such as loans, savings accounts, and insurance products.
• Recruit, train, mentor, and supervise staff, including tellers and customer service representatives, ensuring optimal team performance.
• Manage branch budgets and expenses, monitor financial performance, analyze data to identify areas for improvement, and provide recommendations to senior management.
• Proficient in using various internal and external computer systems, such as: Core Banking Systems (CBS), Customer Relationship Management (CRM) software, Lobby Management Systems, and Microsoft Office suite (e.g., Excel for budget management, PowerPoint for presentations).